Overall sentiment is mixed, with clear strengths in physical environment, amenities, and some staff members, but significant and recurring concerns about care consistency, safety, sanitation, and management responsiveness. Many reviewers praise the grounds, common areas, and unit layouts — describing the property as beautiful and well kept, with spacious one-bedroom apartments that include vaulted ceilings, bay windows, separate living areas, and kitchenettes. On-site amenities and services are frequently noted as positives: active programming (bingo, outings, monthly activity calendar), transportation/shuttle service to doctors, a hair salon, an ice cream shop, library and games area, cottages with full kitchens and garages, and regular exterior maintenance. Several reviewers emphasize the social benefits, saying residents make new friends and that the setting feels like a home rather than a nursing facility. A number of individual employees receive strong praise (for example, Cheryl and kitchen staff), and some families report their loved ones are happy and safe there.
However, a strong and consistent thread through multiple reviews is concern about staffing and care quality. While many staff members are described as pleasant and helpful, others are reported as rude, unprofessional, or unresponsive. Several reviewers cite problems with nursing care specifically — including accusations that nurses were misrepresented or that CNAs are leaving, contributing to instability. There are mentions of staff turnover and a perception that staffing quality is "going downhill," which raises questions about consistency of care. Communication problems are repeatedly noted: families and residents report having to chase down staff, phone calls and requests going unanswered, and supervisors who do not respond. Some reviewers describe an administrator who does not keep promises and a supervisor described as bullying and frightening to residents.
Safety and sanitation issues are the most serious negative themes and appear in multiple summaries. Allegations include abuse not being taken seriously by management, HIPAA/privacy violations, presence of bed bugs, black mold in a kitchen area, and urine stains on carpets. These reports are severe and, if accurate, would be major red flags. They contrast sharply with other reviewers’ statements that the facility is a "safe place to live," showing a clear split in experiences. Several reviewers also noted residents moving out because of these concerns, and a few said they felt trapped or unsafe. Together, these items suggest potential lapses in infection control, housekeeping, and incident reporting/response procedures.
Dining and activities get mostly positive notes but with caveats. The kitchen staff is singled out as a highlight by some reviewers and food portions are described as plentiful. Nonetheless, others describe the food as only "half edible" or under-seasoned at times, indicating inconsistent meal quality. Activities, outings, and shuttle services are widely appreciated and present a strong social component to life at the facility.
Management and communication are recurring problem areas. Multiple reviewers mention unresponsive supervisors, broken promises from the administrator, and poor follow-through on complaints. Some families threatened BBB complaints or indicated they were left to look elsewhere due to lack of responsiveness. Conversely, there are also testimonials about very caring staff members, suggesting variability by shift, department, or over time. HIPAA and privacy concerns were specifically raised, which would be important to investigate further before making decisions.
In summary, Crown Pointe of Anderson presents a dichotomy: physically attractive grounds, a broad slate of amenities, active programming, and individual staff members who provide compassionate, helpful care; contrasted with worrisome reports of sanitation problems, alleged abuse, staff turnover, nursing issues, poor management responsiveness, and inconsistent food quality. Prospective residents and families should weigh the strong positives in facility layout, social life, and certain staff against the serious allegations around safety and management. Before deciding, it would be prudent to tour the facility multiple times (including evenings and weekends), ask for recent inspection and pest-control records, inquire about staffing levels and turnover, request documentation of how complaints and incidents are handled, and speak directly with current residents and multiple family members to gauge consistency of care and management responsiveness.
