Overall sentiment in the reviews for Northview Health and Living is mixed but leans toward positive experiences with staff, therapy, and activities, tempered by several serious and recurring care concerns reported by other reviewers. Multiple reviewers praise the facility's grounds and the small, personal room sizes, describing the environment as well-kept. Admissions staff are repeatedly called helpful, and many comments emphasize that the day-to-day care teams are lovely, friendly, compassionate, and attentive. Several family members specifically appreciated photo updates and strong family engagement. The therapy team receives strong positive mention for helping at least one resident to recover sufficiently to return home, and some reviewers call the facility "the best place in town" and state they will continue to use it.
Care quality and staffing present a mixed picture. On the positive side, many reviewers describe fantastic, caring staff who are responsive and good with families. However, a subset of reviews raises serious concerns: allegations of neglect, understaffing, and incompetence appear alongside even more alarming claims such as an associated death and reports of excessive medication that may have sedative effects. There are also comments about inconsistent staff performance and possible differences in care quality by shift or unit. These conflicting perspectives suggest variability in experiences — some residents receive attentive, high-quality care while others or their families encountered significant lapses.
Activities and social programming are clear strengths. Reviewers frequently list a variety of engagement opportunities including music, singing, piano, games, cards, movies, and church services or Bible study. Residents appear to have access to stimulating social events and many families enjoyed seeing event photos, indicating active programming that supports social needs. The facility also accommodates dietary needs, such as gluten-free options, and several reviewers praised the meals as high-quality. Nevertheless, dining is another area of inconsistency: at least one reviewer reported receiving cold or undercooked food (a hamburger still frozen) and that staff took no corrective action, leading to feelings of being uncared for.
Communication and responsiveness are areas of concern that intersect with safety issues. Some reviewers described poor communication from staff and delayed responses to call buzzers; one comment mentioned buzzer removal as a factor in delayed assistive response. When problems were raised, a few reviewers felt there was inadequate corrective action. These themes — delays, missing response mechanisms, and weak follow-up — raise red flags about operational reliability and resident safety for those specific cases.
In summary, Northview Health and Living has many strengths: a well-maintained facility, warm and compassionate staff in many instances, robust activities and therapy services that can support rehabilitation, and good accommodations for dietary needs. At the same time, there are notable and serious negative reports around staffing levels, communication failures, medication practices, and at least one allegation of a death linked to care concerns. The overall picture is one of variability: many families report very positive experiences and recommend the facility, while a minority report serious lapses that warrant attention. Prospective residents and families should weigh the positive reports of strong therapy, activities, and compassionate caregivers against the occasional, but serious, reports of neglect, poor responsiveness, and inconsistent meal quality. If possible, visiting the facility, asking about staffing ratios, medication oversight, buzzer/response protocols, and speaking directly with current families or management about recent corrective measures would help clarify whether the facility's strengths are consistent and the reported problems have been addressed.
