Overall sentiment in the reviews is predominantly positive about the quality of care and the environment at St. Andrews Health Campus, but there are notable negative reports that point to variability in service and facility features. Multiple reviewers emphasize compassionate, hands-on care — including specific appreciation for end-of-life support — and characterize the staff as helpful, loving, caring, and hardworking. Cleanliness is repeatedly mentioned as a strong point, and the facility is described as very clean.
Care quality and clinical services are frequently praised. Reviewers specifically call out that the campus provides all levels of care, which suggests good continuity for residents as needs change. The occupational and physical therapy (OT/PT) department is highlighted as a strong clinical asset, and reviewers express gratitude for effective rehabilitation services. The combination of available care levels and a capable therapy department positions the facility well for a range of clinical needs.
Staff-related feedback is mixed but leans positive overall. Many comments commend staff members for being extremely helpful and for taking great care of residents. These comments include emotional gratitude, especially in situations involving end-of-life care, indicating staff can provide compassionate, supportive care under difficult circumstances. However, other reviews report bad service, rude staff, and long wait times. This contrast suggests inconsistency in staff interactions or operational responsiveness — some residents and families experience attentive, loving staff while others encounter unprofessional behavior and delays.
Facilities and accommodations receive both praise and critique. The facility itself is described as very clean, which is a clear strength. At the same time, assisted living rooms are specifically called out as very small, which may be a meaningful drawback for prospective residents who prioritize private space or have many personal belongings. The small room size is a concrete, repeated concern and is likely to matter for long-term comfort.
Dining and ancillary services get positive mentions: the food is described as amazing, which is an important quality-of-life factor for residents. Beyond dining and therapy, reviewers do not provide many details about activities, social programming, or management responsiveness, so no firm conclusions can be drawn about those areas from the available summaries.
In summary, reviews portray St. Andrews Health Campus as a clean facility with strong clinical services (including OT/PT) and compassionate, high-quality care in many cases — notably for end-of-life situations. Key strengths are the helpful and hardworking staff (as experienced by many reviewers), the availability of all levels of care, and excellent food. Significant concerns to weigh are reports of small assisted living rooms and instances of bad service, rude staff, and long wait times. The presence of both strongly positive and negative staff-related comments points to variability in resident experience; prospective residents and families should consider visiting, asking about room sizes and staffing, and inquiring how the community addresses service consistency and response times before making a decision.
