Overall sentiment across reviews is highly mixed, with strong praise for clinical therapy services and many individual staff members balanced against recurring and serious concerns about staffing, management, cleanliness, and reliability of basic care. Several reviewers describe excellent physical and occupational therapy outcomes — including twice-daily therapy in some cases, noticeable gains in strength and mobility, and successful transitions from needing assistance to walking unassisted. The rehab/therapy wing and activity spaces receive frequent positive mention, and specific therapists and aides are repeatedly commended by name for compassion, skill, and bedside manner.
At the same time, a consistent theme across numerous reviews is chronic understaffing that negatively affects care delivery. Short-staffing is reported particularly on evenings and nights, leading to slow responses to call buttons, unattended residents, long waits for medications, and in some cases serious neglect (residents left in wheelchairs to sleep, lack of hydration, soiled rooms left unclean). These staffing problems contribute directly to hygiene and safety issues described by multiple families — bed sores from lack of turning, incontinence incidents not promptly addressed, and poor grooming of residents. While the rehab area is often described as nicer and cleaner, long-term care sections are repeatedly reported as less clean and less well-maintained.
Management and communication emerge as another major area of concern. Several reviewers recount unresponsive or unavailable leadership (director of nursing and an administrator named Warren), poor complaint handling, and even confrontational responses (staff yelling or hanging up). There are isolated but serious allegations such as a director smelling of alcohol and predatory administrative practices around contracts or property that raised alarm among families. Conversely, some families report good communication, prompt handling of complaints, and administrators who kept them informed — which suggests inconsistent leadership performance across time or shifts.
Dining and basic amenities show mixed reviews: some families enjoyed meals and found food excellent, while others described meals as inconsistent, missing condiments or dessert, or outright poor. Issues with water/ice and reports of beverages described in derogatory terms appeared in the more negative reviews. Physical space is described as having useful large activity and therapy areas, but resident rooms are sometimes small and shared with shared bathrooms, which raises privacy and comfort concerns.
Security of personal belongings and general housekeeping show troubling variability. Multiple reviews note missing items (shoes, dentures), belongings going to other residents, and housekeeping lapses such as trash left in rooms, dried food on floors, and spilled coffee around common areas. Families report having to supply or drop off essential items like adult diapers, and at least one account describes an unexpected transfer in the middle of the night with inadequate planning.
Taken together, the pattern suggests a facility that can and does deliver very good clinical and therapy care for some residents, driven by skilled and compassionate individual staff, particularly in the rehabilitation unit. However, those positive experiences coexist with systemic problems — inconsistent management, staffing shortages, lapses in basic nursing care and cleanliness, and some alarming safety and administration-related complaints. Prospective families should weigh the strong therapy outcomes and praised staff against reports of neglect, cleanliness issues, and leadership instability. Recommended actions before placement include visiting multiple times (including evenings/nights), interviewing therapy and nursing staff, reviewing incident and staffing records if available, clarifying administrative contract terms, checking the memory care unit procedures, and arranging for frequent family oversight during the stay if possible.
