Overall sentiment across the reviews is strongly positive. Reviewers repeatedly praise the Villas of Holly Brook as a brand-new, very clean, and attractively appointed senior living community. The physical plant and apartments draw consistent admiration — reviewers cite spacious floorplans, large walk-in closets, roomy kitchens, shiny new finishes, and a resort-like ambiance. Multiple mentions of the facility being beautiful, warm, and nicely laid out reinforce that first impressions are excellent. The convenient location off US 40 and plentiful on-site extras (movie theater, salon, pool table, workout facility, activity rooms, family rooms) contribute to a sense of good value and a lifestyle-oriented environment.
Staff and care receive particularly strong endorsement. Many reviews highlight friendly, caring, professional employees and single out leadership (including the executive director and a staff member named Gail) for being fantastic, helpful, and going above and beyond. Descriptors such as kind, family- and faith-based atmosphere, and staff that resolve issues demonstrate consistent satisfaction with interpersonal care. Several reviewers report measurable benefits like health improvement, peace of mind, and family members being happier after moving in. Transportation assistance (shuttle to doctors) and help with appointments are noted as practical strengths.
Dining and programming are also frequently commended. Reviewers mention three meals served daily plus snacks, delicious meals, and a nice dining room. The community offers a full activity calendar and planned events — examples include July 4 veterans presentations, ice cream nights, movies, and salon services. However, a recurring, more minor theme is that activities have been somewhat scarce in some reports; this is usually attributed to the facility not being fully occupied yet rather than a lack of intent or planning. When full, the activity slate appears robust and varied.
The facility’s memory care unit receives mixed feedback. Several reviewers appreciate that the community includes a dual-area setup with both assisted living and memory care and describe the memory care space as nice. At the same time, there are specific concerns: some reviewers felt the memory care staffing may not meet the needs of residents with advanced Alzheimer’s or very high-acuity cognitive needs. This is an important distinction — the assisted living side earns consistent praise, while memory care may be appropriate for some residents but not for those needing the highest level of dementia-specific support.
A few operational and administrative issues appear intermittently across reviews. A small number of reviewers reported poor communication or difficulty reaching the facility (unresponsiveness/no answer). There is also an isolated report of an entrance being denied related to a fee (noted as a $500 fee in one summary), which suggests occasional friction around administrative policies or billing. These complaints are infrequent compared with the volume of positive feedback, but they are meaningful for prospective residents and families to investigate further during tours and intake conversations.
In summary, the dominant themes are overwhelmingly favorable: a new, clean, well-equipped community with spacious apartments, a broad amenity set, caring and proactive staff, and a friendly, community-oriented atmosphere. The assisted living side is consistently described as excellent and a good value; memory care is available and generally pleasant but has reported limits for advanced dementia care and some staffing concerns. Prospective residents and families should feel encouraged by the strong positive patterns but should explore memory care staffing levels, activity scheduling as occupancy grows, and clarify any entrance fees or communication expectations during their visit to ensure the community meets their specific needs.
