Overall sentiment from reviewers for ManorCare Assisted Living of Summer Trace is predominantly positive with repeated praise for the quality of direct care, rehabilitation services, dining, and the physical environment. Numerous reviewers describe staff as compassionate, knowledgeable, empathetic, and attentive — often using terms like "family-like" care, "goes above and beyond," and "invaluable asset." Rehab programs and therapy staff are singled out repeatedly as outstanding and the primary reason many residents (or families) report successful recoveries or improved well-being. Several reviewers explicitly call it the "best rehab ever," or say they are "forever grateful," indicating particularly strong outcomes in this area.
Facility, cleanliness, and living units receive consistent positive comments. Reviewers describe the building and independent living units as spacious, neat, and well-maintained, with weekly cleaning services contributing to a comfortable environment. The overall atmosphere is characterized as welcoming and positive, and many reviewers note that their relatives are happier after moving in. Dining is another frequently mentioned strength: menus are described as high-quality, nutritious, appealing, and flavorful — an important quality-of-life factor that multiple reviewers appreciate.
Social and logistical supports are also highlighted. The community offers shuttle services for activities and church, assistance with errands, and programming that increases socialization opportunities for residents. Families report smooth move-ins, helpful cross-branch coordination, and staff who provide guidance and availability during transitions. These operational strengths appear to contribute to many families' decisions to recommend the community and to residents' increased satisfaction and opportunities to socialize.
Despite the many positives, there are notable and recurring concerns that prospective residents and families should investigate further. The most significant issues revolve around payment, admission pathways, and operations. Several reviewers allege misrepresentation regarding Medicaid waiver availability, reporting a two-year waiting list and a de facto private-pay requirement. A number of comments reference a high monthly cost (reported as $4,500+), and some reviewers expressed strong frustration, even using language like "scam" or "liars" about perceived misleading information on financial eligibility. These are serious concerns that warrant verification with the community and with Medicaid/waiver administrators before making decisions.
Operational and staffing issues were also raised by multiple reviewers. Some describe recent management changes that have increased pressure on staff and contributed to insufficient staffing levels; a few families said they moved residents to other facilities because of staffing shortages. Vendor-facing accounts payable problems and delayed payments with limited communication were specifically called out, creating frustration for contractors and suppliers. While internal staff-to-resident communication is frequently praised, these backend financial/administrative issues and isolated reports of rude or disrespectful CNAs indicate inconsistent experiences and potential points of risk.
In summary, ManorCare Assisted Living of Summer Trace is widely viewed by reviewers as providing strong clinical and rehabilitative care, compassionate direct-care staff, clean living environments, good dining, and helpful social/transportation services. Those strengths make it a recommended choice for many seeking rehab, assisted living, or independent living services. However, prospective residents and families should do due diligence on financial/waiver representations, confirm current staffing levels and turnover, and explicitly discuss billing and vendor/payment policies. Verifying Medicaid waiver status, waiting lists, and out-of-pocket cost expectations up front — and asking about recent management or staffing changes — will help align expectations and reduce the chance of encountering the negative issues raised by some reviewers.
