Overall sentiment is mixed but leans positive on frontline staff, amenities, and value. A large number of reviews praise the caregiving teams, dining service, cleanliness, and the facility’s atmosphere. Many residents and family members describe the staff as friendly, caring, and attentive; they note quick emergency response and individualized attention. The community’s appearance and setting receive repeated compliments — reviewers describe a mansion-like, well-decorated interior with wide hallways, a fireplace, and pleasant outdoor areas including patios, gardens, fishing and barbecue spots. Renovations and apartment upgrades (new carpeting, countertops, and appliances) and ongoing repainting/remodeling are also repeatedly mentioned, contributing to an impression of a property that is being maintained and improved.
Dining, activities, and amenities are strong, frequently cited positives. Several reviewers emphasize all-day/flexible dining with coffee, juice, snacks, and quick meal service, and many call out the variety of menu choices and high quality of food. The activity calendar is described as full — with weekly trips, many onsite events, and a social, homey environment that residents enjoy. Additional conveniences such as on-site physical therapy (reported effective), an on-site beauty shop, errand assistance, and staff help with benefits are noted as meaningful value-adds. A consistent theme is affordability: multiple reviewers describe the community as among the least expensive or the best value in the Columbus area.
However, there are recurring and serious concerns centered on management and staffing changes that create variability in the resident experience. Several reviewers describe a change in management or new ownership/investor-driven decisions that led to staff cuts, fewer caregivers on duty (one reviewer says caregiving staff was cut in half and only one RA on duty), removal of RNs or clinical oversight, and even the removal of activities. Some reviewers go further, alleging that the community is not licensed or not regulated by the state — claims that should be independently verified by families. These changes are associated with reports of inconsistent care, insufficient resident attention, and, in extreme accounts, abusive management and residents feeling trapped. Multiple comments also single out executive leadership: while some praise the director and sales staff (including named individuals), other reviews criticize the executive director as money-focused, not visible, or abusive.
Quality control and staff training gaps appear as a secondary pattern: a few reviewers report inconsistent staff competence (difficulty with motion sensors, TV remotes, and lighting controls), and others describe variability in kitchen quality (several say the food is excellent while at least one reviewer calls kitchen staff subpar and meals not chef-prepared). There are also reports of internal drama among employees that some former staff or reviewers say affected morale and work environment. Taken together, these comments point to experience variation by shift, by which manager is on duty, or as the result of recent operational changes.
What emerges is a dual narrative: many families and residents strongly recommend the community for its staff, value, cleanliness, food, activities, and pleasant setting — often saying their loved one "loves the food" and enjoys the activities — while several other reviewers sound a clear warning about recent management/ownership changes that appear to have reduced staffing, removed services, or degraded clinical oversight. For prospective families this means the community offers substantial strengths (friendly caregiving staff, robust activity program, good food, attractive facility, and affordability), but also carries documented risks tied to administrative and staffing instability.
Practical next steps for anyone considering GreenTree at Westwood based on these reviews: verify current management and any recent ownership changes; ask for up-to-date staffing ratios (especially RN coverage and night shift coverage); request recent state inspection and licensing records to confirm regulatory status; review the current activity calendar and dining samples in person; and speak with multiple families or residents about recent changes. These steps will help confirm whether the positive, well-staffed, activity-rich experience many reviewers describe is the consistent reality now, or whether some of the negative reports about cuts and management-driven changes are still affecting daily life.
