Overall sentiment is mixed but leans positive with significant variability across units, shifts, and individual experiences. A large proportion of reviewers praise Majestic Care of Connersville for compassionate, family-like staff, successful short-term rehabilitation outcomes, and strong specialty services such as on-site therapy and 24/7 respiratory support. Multiple families reported clear communication from nurses and respiratory therapists, helpful admissions experiences, and care teams that facilitated ventilator weaning and provided regular updates. The remodeled memory care unit and one-bedroom apartments (with kitchens, utilities included, and free basic cable) receive positive notes for comfort and attractiveness. Many reviewers highlight a warm, non-hospital atmosphere, meaningful social programming (art therapy, picnics, family parties, Wii Sports), and an outdoor gardening space that contributes to resident engagement and quality of life.
However, there are consistent and concerning patterns of variability in care and operations. Several reviews describe serious issues including medication stockouts, delays in medical care, missed specialist appointments, and call lights going unanswered or long response times. Night-shift coverage gets mixed reviews — while some night CNAs are praised, other reviewers report unresponsive night nurses and rude behavior. Reports of poor staff coordination, charts not being kept up to date, and care changes not being implemented point to systemic communication problems. Safety lapses are also noted: some residents were not monitored properly for fall risk and required precautions were not in place. A small number of reviews recount alarming incidents, including allegations of neglect and disrespectful treatment leading to severe outcomes; these reports stand in stark contrast to many other positive accounts and suggest uneven standards.
Dining and dietary management show a clear split in experiences. Several reviewers enjoyed the food and reported that meals were satisfactory, whereas an equally notable group described food as unappetizing or inedible and said dietary restrictions (for example, gluten-free needs) were not honored. Independent living residents have a different experience: apartments are noted as comfortable and peaceful, but meals are not provided and on-site activities may be limited, with some activities offered off-site instead. Facility condition is similarly mixed — the memory care unit is described as newly remodeled and beautiful, but the overall building is older with outdated bathrooms in places and could benefit from further updates.
Staffing levels and management consistency are recurring themes. Many reviews celebrate dedicated, professional staff who go above and beyond, create a family atmosphere, and help families through end-of-life care. At the same time, a number of reviews point to staffing shortages, handoff/shift communication problems, and variability that affects day-to-day reliability. These inconsistencies seem to account for much of the polarized feedback: when the well-regarded staff and therapy teams are present and coordinated, outcomes and family satisfaction are high; when staffing gaps or communication breakdowns occur — especially on nights or between units — resident safety and satisfaction decline.
In summary, Majestic Care of Connersville appears to provide strong rehabilitative services, compassionate nursing and respiratory care, and a welcoming memory-care environment for many residents. Yet the facility also exhibits notable weaknesses in consistency: medication and scheduling issues, food/dietary management problems, occasional lapses in cleanliness and safety practices, and staffing or communication gaps. Families considering this facility should weigh the high marks for therapy, hospice-style comfort, and caring staff against the documented variability across shifts and units. Prospective residents and families may benefit from asking targeted questions about recent staffing levels, night-shift coverage, dietary accommodations, medication management protocols, and how the facility handles handoffs and charting to reduce risk of the issues reported by some reviewers.







