Overall sentiment is mixed but leans positive in volume: a substantial portion of reviewers praise The Lane House for compassionate, attentive staff, good therapy services, and a clean, organized environment. Many families highlight nurses and aides who are respectful, know residents by name, and provide frequent communication and practical guidance (for example wound-care instructions). The facility’s kitchen staff and therapy teams receive repeated commendations — physical therapy is described as great, and kitchen staff are noted for going above and beyond to accommodate special requests. Several reviewers explicitly recommend The Lane House for both short-term and long-term care and point to its 5-star Medicare rating as a distinguishing credential for the Crawfordsville area. Named staff (Michelle Newman, Shelly Newman, Sharon, Paulette) are singled out in multiple reviews as sources of reassurance and high-quality care.
However, the reviews also include a number of serious, recurring concerns that should not be overlooked. Multiple reviewers allege incidents of neglect and misconduct including claims that residents were not given water leading to dehydration, weight loss, and urinary tract infection. There are allegations of staff yelling at patients and rude behavior by an RN, along with at least one report of being left in soiled bedding for many hours. Several accounts describe unsanitary conditions or unpleasant odors in rooms, inconsistent cleanliness, and cluttered hallways or administrative confusion (for example, front desk staff unaware of a resident’s room). These reports suggest variability in care quality and in adherence to basic hygiene and dignity standards for some residents.
Food and dining are another area of mixed experience: many reviewers say meals are really good and the kitchen is accommodating, yet other reviewers call the food inedible. Activity offerings and spiritual support receive positive notes — multiple mentions of church services and residents’ enjoyment of Sunday services — but there are also comments asking for more cafeteria options. Facility layout and accommodations are a consistent practical consideration: the Lane House appears to have primarily double-occupancy rooms and no private rooms, which several families noted as an important factor when making placement decisions.
Management and administrative themes are polarized. Some reviewers praise informative admissions tours and a thorough director, which helped families feel comfortable during placement. Others describe a self-centered director, poor management, administrative lapses (e.g., POA documentation issues and incorrect newspaper delivery), and staffing or communication breakdowns. There is at least one potentially problematic note about a CNA being married to someone employed at the facility and a Power of Attorney document reported as not properly notarized — items that raise questions about conflict of interest and record accuracy for the families who raised them.
Pattern assessment: the dominant pattern is one of generally strong interpersonal care and therapy services, coupled with episodic but serious lapses in basic care, cleanliness, and administrative rigor. Many families report peace of mind, respectful staff, and good outcomes; a minority report alarming neglect, abuse, or mismanagement. These divergent experiences suggest that quality at The Lane House may vary by unit, shift, or over time. Prospective residents and families should weigh the facility’s positive reputation, staff strengths, and Medicare 5-star status against the reported instances of neglect and administrative issues. When evaluating this facility in person, families would be well advised to check room cleanliness, staffing levels at different times of day, documentation practices (including notarization of legal forms), meal quality, and procedures for monitoring hydration and incontinence care. If serious allegations are a concern, request to speak privately with family advocates and ask about complaint resolution records and staffing turnover to better understand whether issues are isolated incidents or signs of systemic problems.
