Overall sentiment across reviews for Saint Anthony, Majestic Care is mixed but highly polarized: many families and residents describe warm, attentive caregiving, strong therapy/rehab outcomes, an active and inclusive activities program, and a clean, faith-oriented community, while a notable subset of reviewers report serious lapses in clinical care, hygiene, housekeeping, and management oversight. The facility receives frequent praise for individual staff members and departments but also receives repeated criticism for inconsistency that appears tied to staffing shortages and use of agency personnel.
Care quality and clinical outcomes show a wide range. Multiple reviewers highlight excellent nursing and CNA care, rapid responses on well-staffed shifts, successful rehabilitation (examples include residents regaining walking ability), and standout employees (noted names like a PT named Liz and a CNA named Eric). Conversely, several reviews describe marginal or negligent care: missed medication doses or incorrect administration, delayed or missing medical records that impacted VA care, missed showers and hygiene, soiled incontinence wear, and in extreme instances alleged abuse or serious neglect (bruises attributed to falls, lost teeth, fecal contamination). This dichotomy suggests that when regular, experienced staff are present the care can be very good, but lapses occur when staffing is thin or agency workers are relied upon.
Staffing, supervision, and communication are recurring themes. Many reviewers praise staff for being friendly, calling residents by name, and creating a family-like atmosphere; reception and activity staff receive consistent positive notes. At the same time, there are frequent complaints about understaffing, slow responses to pain medication, missed therapy sessions, and inconsistent follow-through on care requests. Management and accountability concerns are raised repeatedly: missing belongings or laundry, late or incomplete admitting/discharge paperwork, and poor cross-shift communication that leads to care requests not being honored. These operational issues appear to undercut otherwise strong person-level caregiving.
Activities, social life, and religious programming are among the facility’s strongest positives. The activities director is repeatedly praised, and a wide variety of events (Mardi Gras, Olympics-style games, holiday banquets, birthday celebrations, restaurant outings, festivals) create an inclusive environment where many residents participate and feel comfortable. The on-site chapel and frequent Catholic mass (some reviewers mention multiple services per week and daily mass in some cases) are important assets for faith-oriented residents. The activities calendar and newsletter are cited as helpful tools that encourage resident involvement.
Dining and housekeeping show variable reviews. Several families report restaurant-style meals with good choices, restaurant silverware, and generous portions, while others report poor quality meals (“pizza too hard,” repetitive menus) and even alarming hygiene issues (bed pans not cleaned, room smells, pests attributed to food left out). Housekeeping performance is inconsistent across rooms and shifts: many find the facility clean and fresh-smelling overall, but specific incidents of pests, cockroaches, or soiled rooms are documented. This again suggests variability tied to staffing and oversight.
Facility, amenities, and location are generally seen positively. The building is described as older in places but well maintained overall by many reviewers, with spacious rooms, large closets, accessible bathrooms, an on-site hair salon, a bright lobby, and a welcoming chapel with notable stained glass. The proximity to a hospital/rehab and local services is repeatedly seen as a convenience. Some limitations were noted: lack of small private family spaces, limited outdoor areas for some, occasional icy entry or unrepaired wall damage, elevator inconvenience in a two-story layout, and confusing hallway navigation in parts of the building.
Risk patterns and red flags: several reviews represent significant negative outcomes rather than mere inconveniences (serious hygiene failures, alleged physical injury or neglect, missing personal items, and medication errors). These are not isolated to minor complaints and therefore constitute real concerns that prospective families should probe carefully. Many reviewers recommend touring the facility, asking specific questions about staffing ratios, agency staff usage, supervision practices, incident reporting, housekeeping protocols, laundry procedures, and continuity of clinical records before making decisions.
Conclusion and recommendation guidance: Saint Anthony, Majestic Care appears capable of high-quality, compassionate care—particularly in rehab and activity programming—when regular, experienced staff are present. However, the consistency of that care is a major issue for some families due to understaffing, reliance on agency workers, management/communication problems, and sporadic housekeeping or safety lapses. Prospective residents and family members should weigh the strong positives (engaged activities, faith services, therapy success stories, welcoming staff) against the documented variability in clinical and housekeeping performance. A thorough in-person tour, meeting key clinical staff, asking about recent staffing levels and turnover, and requesting references from current families can help determine whether the current operational conditions meet a specific resident’s needs.
