Overall sentiment in the reviews for Aperion Care Demotte is sharply divided: a sizable number of reviewers strongly praise the facility, while a smaller but vocal set of reviews report serious safety and care failures. Many reviewers highlight the core caregiving staff—particularly CNAs and several nurses—as compassionate, attentive, and familial in their approach. Specific staff and administrators receive repeated individual praise (for example, Heather in Business Development, Lauren Hazlett in admissions, Rachel in social services, and an improved DON and management team). Multiple accounts describe successful therapy and rehabilitation experiences, positive respite stays, clean renovated rooms, a welcoming entrance and front desk, and a generally home-like atmosphere. Families frequently note that staff treat residents with dignity and go above and beyond; pandemic-era infection protocols (masks, temperature checks) and proactive COVID response also drew positive comments.
However, the negative reports raise substantial and concrete safety and quality concerns that cannot be overlooked. Multiple reviews recount episodes of neglect that include residents being left soiled in feces, being found naked, missed meals or lack of assistance with feeding, stained clothes, and dirty wheelchairs. A few reviews specify serious clinical failures — untreated infections (one report suggesting potential gangrene), significant weight loss, delayed hospitalization, and ambulance delays — and describe incidents of fecal contamination in rooms and extended periods of contamination. These accounts sit alongside reports of long call-light response times (examples up to 45 minutes), understaffing that forces nurses to pull CNAs away from duties, high staff turnover, and slowed or absent weekend assistance. Such patterns indicate systemic staffing and process weaknesses contributing to risk for residents.
Cleanliness and facility condition are inconsistent across reviews. Several families describe the property and many rooms as clean and recently renovated, while others report filthy rooms and floors, urine smells in specific halls (notably the 'one hundred hall'), and an overall odor problem in parts of the building. Similarly, therapy services receive mixed feedback: some reviewers call therapy "amazing" and motivating, crediting rehab with recovery, while others report therapy was not provided or inadequate. Dining and activities are generally a strength — many residents enjoy meals and activities, and recreation staff are praised — but there are notable incidents of missed meals and lack of feeding assistance for dependent residents.
Administration and communication are also polarizing themes. Several reviewers commend the admissions process, individualized introductions, and helpfulness of business development and social services staff, noting a smooth move-in experience. Conversely, other reviewers describe heartless or rude administrators, poor follow-through, disorganization, and lack of communication (unreturned calls, no follow-up on missing belongings). Practical operational issues surface repeatedly: clothing mislabeled or missing, lack of SOPs/JSA for daily tasks, and reported problems with the facility's pharmacy. Some reviewers explicitly note improvement under new management or a new Director of Nursing, suggesting progress on previously reported issues.
Safety concerns extend beyond staffing and cleanliness: falls resulting in injury are mentioned, and at least one reviewer described a CNA who appeared impaired on duty. Roommate placement and availability also present problems for some (old/outdated nursing-side rooms, unpleasant roommates). Outings and transportation options seem limited according to a few reviews ("no rides/outings offered"), reducing opportunities for community engagement for some residents.
In summary, Aperion Care Demotte shows a pattern of strong interpersonal care by many frontline staff and positive experiences with therapy, admissions, and certain amenities for a significant proportion of residents and families. At the same time, there are recurrent and serious negative reports—particularly around understaffing, inconsistent nursing oversight, poor hygiene incidents, delayed clinical responses, communication failures, and operational disorganization—that raise important safety and quality concerns. The reviews suggest the facility may be uneven in performance depending on unit, shift, or staff present: when staffed and managed well, families describe excellent, dignified care and successful rehabilitation; when staffing and management fall short, the consequences described are severe. Prospective residents and families should weigh the positive firsthand accounts and specific staff praise against the documented risks, ask detailed questions about staffing levels, recent management changes, SOPs, infection-control practices, pharmacy arrangements, and incident response procedures, and, if possible, seek recent references or tour multiple units to assess consistency of care firsthand.
