The reviews for Harbor Health & Rehab present a strongly polarized picture: many reviewers praise compassionate, professional staff and well-maintained, updated parts of the facility, while others recount serious lapses in care, hygiene, and safety. Positive accounts emphasize individualized attention, effective therapy, and a welcoming admissions process; negative accounts describe negligence, poor communication, and in some cases allegations of severe medical mistreatment. Taken together, the reviews indicate that resident experience at this facility is highly inconsistent and strongly dependent on which staff, unit, or shift a resident encounters.
Care quality and staff performance are the dominant themes. On the positive side, multiple reviewers single out individual employees (nurses, social services, therapists, environmental staff, and administrators) for outstanding service — examples include improved mobility and feeding independence after therapy, and relatives feeling reassured and validated by the nursing team. Staff are often described as kind, going the extra mile, and creating a warm, home-like atmosphere. Admissions staff are repeatedly praised for being welcoming and helpful, and some reviewers report a smooth intake process and clear guidance.
Conversely, numerous negative reviews describe inconsistent or negligent care. Issues range from inattentive CNAs and nurses who seem untrained or overwhelmed, to serious allegations that include inappropriate medication administration (reports of haloperidol use for noncompliance), failure to dress wounds properly leading to severe infection, and claims that such failures contributed to death. Several reviewers describe privacy violations and residents being left naked, staff more engaged with phones than with care duties, and staff lacking knowledge of residents' medical histories. These reports raise concerns about clinical oversight, training, staffing levels, and adherence to basic standards of nursing care.
Facility condition and cleanliness are also mixed in reviewers' eyes. Many reviews praise remodeled, bright, and clean areas, fresh room smells, and effective maintenance. Activity and social spaces are cited as positive features. However, multiple complaints mention uneven cleanliness, foul or urine odors in certain areas, plain rooms that lack bedside furniture or amenities, and descriptions of parts of the facility being untidy or 'filthy.' The split suggests variability between units or across shifts; some units appear well-kept while others fall short of expectations.
Safety, policy, and communication issues recur as well. Several reviewers recount safety concerns such as violent roommates, being followed off-site, frequent resident falls requiring supervision, and staff being uninformed about emergency response. Dining and daily living practices are inconsistent in reports — some residents benefit from a dining room and social mealtimes, while at least one reviewer said food service required eating in bed. Communication is another mixed area: a number of reviewers praise responsive administration and helpful directors, but others accuse leadership of unprofessionalism, poor communication, or deflecting responsibility. A few reviews even allege that complaints have been raised to the board of health, indicating that at least some grievances escalated beyond family-to-administration concerns.
Overall pattern and recommendation: the strongest pattern is variability. Where Harbor Health & Rehab excels, it can provide compassionate, skilled care, effective therapy, and a home-like environment with engaged staff and strong admissions and maintenance teams. Where it fails, concerns are profound and clinical in nature — neglect, hygiene issues, medication and wound-care allegations, and safety lapses. Families considering this facility should weigh both sets of experiences, ask for unit- and shift-specific information, seek names of the therapists and nurses who will work with their loved one, request documentation of staffing levels and training, tour the specific unit and rooms in question, and inquire about how the facility handles complaints, falls, wound care protocols, and end-of-life communication. The mixed reviews suggest improvements are possible and already evident in parts of the building, but monitoring and due diligence are essential given the severity of some negative reports.
