Overall sentiment about Majestic Care of Jefferson Pointe is highly polarized. A sizable number of reviewers praise the facility for compassionate, personalized care, strong therapy and rehab offerings, and unique clinical services such as an in-house hemodialysis unit and specialized memory-care neighborhoods. Multiple accounts describe a recent, notable turnaround: a newly refurbished building, engaged leadership, an accessible new director, and staff who are eager to learn and improve. Many families highlight specific staff members (nurses, therapists, and the social worker) who go above and beyond — accompanying residents to dialysis, tailoring therapies, celebrating milestones, and taking the time to know residents’ names, stories, and preferences. For these reviewers, the environment feels welcoming and home-like, particularly in memory-care areas designed for cognitive decline and gender-separated, smaller units.
At the same time, serious and recurring negative themes appear throughout the reviews. Several accounts allege neglect and emotional abuse, including instances of residents being left on the toilet for extended periods, delays in pain medication, staff socializing while on duty, and reports of mental/emotional mistreatment. There are also reports of critical clinical failures: missed dialysis transports, lack of therapy or rehabilitation where expected, and even an expired tube-feeding formula which was described as being eight months out of date — incidents that led at least one reviewer to report an emergency room transfer. Staffing shortages are a frequent concern; reviewers describe CNAs stretched very thin (one cited a CNA assigned to 30 residents), which contributes to inconsistent care quality across shifts.
Facility cleanliness and maintenance are another point of division. Some reviewers explicitly call the facility clean and well-maintained, citing high standards and tidied rooms. Others report serious hygiene and maintenance problems: persistent urine odors, infrequent room cleaning, dirty rooms, theft from closets, dining areas smelling of sour milk, and even room flooding linked to foundation problems. These environmental and food-quality complaints, combined with concerns about health and safety, are reinforced by mentions of negative regulatory indicators — one reviewer referenced a CMS 1/5 rating and alleged health and safety violations. Such reports raise red flags about systemic issues in operations and oversight.
Management and organizational dynamics appear mixed but trending toward improvement in several accounts. Multiple reviewers commend responsive leadership, quick handling of issues, and a staff-management partnership focused on delivering better care. The presence of a caring social worker and an engaged new director are repeatedly called out as positives. However, other reviewers express serious governance worries, including fear of retaliation, ownership concerns, and perceived favoritism that impede transparent problem resolution or relocation requests. Communication is described as excellent in many reviews, yet a number of reviews point to poor coordination and unavailable medical providers at critical times.
Services and programming are generally well regarded where they are present and consistent: therapy, social events, and a Rehab-to-Home program earn praise, and memory-care programming is described as warm and individualized. Yet reviewers also note that offerings can be inconsistent — for example, in-house dialysis is highlighted as a valuable feature, but there are reports where patients were not brought to dialysis. Dining repeatedly appears as a weak area for some residents, with complaints about food temperature and odor.
In summary, Majestic Care of Jefferson Pointe shows a split profile: it offers notable clinical services (including in-house hemodialysis), attentive and compassionate staff members, specialized memory-care units, and strong therapy/rehab programs, and several reviewers report a meaningful recent turnaround under new leadership. Conversely, persistent and severe concerns appear in a substantial minority of reviews: allegations of neglect and abuse, critical clinical lapses (missed dialysis, expired medical supplies), staffing shortages leading to inconsistent care, cleanliness and maintenance failures, and governance or safety issues flagged by at least some reviewers. For prospective residents and families, these patterns suggest the importance of a careful, in-person assessment: ask about current staffing levels and turnover, request recent inspection and CMS information, verify dialysis and medication protocols, tour memory-care neighborhoods, inspect cleanliness and dining, and speak directly with nursing leadership and the social worker about how past issues were addressed and what ongoing quality controls are in place.
