Overall sentiment is mixed but leans positive about the staff and daily care environment while raising substantive concerns about facility cleanliness, room accommodations, and communication. Multiple reviews emphasize a calm, homey, and welcoming atmosphere with staff who are caring, attentive, and willing to work with families. Reviewers repeatedly describe the care as timely and of high quality, often noting 24/7 supervision and the reassurance that brings to families. Specific staff members (Holly, Brenda, Regina, Abbey) are called out by name in positive terms, and several comments stress that residents are treated like family. Activity programming also receives favorable mentions, and some families report being kept informed about medications — all of which contribute to an overall sense of peace of mind. Price is noted as acceptable by at least one reviewer, and the facility is described as not fancy but effective and reassuring for residents and families alike.
However, there are several consistent and serious negative themes that prospective residents and families should consider. A number of reviews report shared, small rooms and shared bathrooms, which may affect privacy and comfort. More importantly, multiple reviewers call out poor cleanliness and hygiene, including explicit mentions of unflushed toilets and an overall impression of the facility not being clean. These sanitation issues are compounded by allegations of failure to assist some residents with personal hygiene, suggesting inconsistency in the application of care standards. While some reviewers explicitly praise hygiene and attentive care, the existence of opposing reports points to variability in experience — possibly driven by differences in unit, staffing at particular times, or specific resident needs.
Communication and access are another area of concern. Although some reviews state staff answer phones and keep families informed, other reviews report blocked phone access and an inability to reach residents by phone, along with more general communication issues with staff. This mixed feedback suggests that communication processes may work well at times but break down at others, which can be distressing for families relying on regular updates.
Facilities and amenities are described as modest rather than luxurious: the environment is home-like and comforting rather than upscale. That appeals to reviewers looking for a family atmosphere, but the small shared accommodations and reported bathroom sharing may be a drawback for those who need more privacy or have higher expectations for room size and en-suite facilities. Dining was not specifically mentioned in the reviews provided, so there is no clear evidence to assess meal quality or food service.
In summary, the dominant strength of The Waters Of Greencastle in these reviews is its staff — widely described as compassionate, responsive, and familial — and the sense of calm, reassuring care many families experience. The dominant concerns are cleanliness/hygiene, shared and small room arrangements, and inconsistent communication/phone access. The pattern of mostly positive staff comments alongside some serious hygiene and care lapses suggests variability in delivery: many residents are well cared for, but there are nontrivial instances of neglect or inadequate facility upkeep reported. Prospective residents and families should verify current cleanliness protocols, room options (private vs. shared), staffing levels, and communication/phone access policies during a visit and when speaking with management to clarify which experiences are most representative of the facility today.
