Overall sentiment across the reviews is strongly positive, with numerous reviewers emphasizing Creekside Health and Rehabilitation Center as a top-tier rehabilitation facility. The facility receives consistent praise for its rehabilitation outcomes, with families reporting noticeable strides in mobility and recovery. Multiple reviewers singled out the clinical therapy teams (PT, OT, RT) and training on equipment such as noninvasive ventilation (NIV) as strengths that helped build family confidence in care. The center is also viewed as well suited for both short-term rehabilitation and longer-term/hospice care, with good coordination with local hospitals and outside hospice agencies.
Staffing is repeatedly highlighted as the facility�s major asset. Reviews frequently describe employees across a broad range of roles — nurses, aides, custodians, drivers, administrative personnel, and front-desk staff — as caring, attentive, and going above and beyond. Many accounts describe staff who treat residents like family, patiently manage difficult moods or special requests, and keep families informed. Administration and some front-line staff are specifically praised for being helpful and communicative. Pain management and attentive personal care also appear commonly in positive comments.
The physical environment and amenities receive strong positive comments. Multiple reviewers note that the building is beautiful, well maintained, and clean with no unpleasant odors. Rooms are described as spacious and private, dining areas have a good atmosphere, and there is ample parking. Several reviewers specifically recommended the hospice unit and noted 24/7 family access during end-of-life care as an important comfort. Overall, facility upkeep and atmosphere contribute to the impression of a quality care setting.
However, a consistent pattern of important concerns emerges that tempers the otherwise positive picture. Several reviews describe variability in staff performance depending on shift, with particular complaints about evening or night staff being rude or providing substandard care. Front-desk phone responsiveness and attitude were called out more than once, including inability to connect to patient rooms. These interpersonal and operational issues suggest inconsistencies in training, supervision, or staffing levels during certain shifts.
More serious clinical and communication issues were reported by some families. There are claims of lapses in routine clinical monitoring (for example, catheter and pressure sore checks), instances where families were not notified about significant events such as pneumonia or sepsis, and at least one report implying delayed notification after a health decline. Medication-handling concerns were also mentioned. These reports point to potential gaps in clinical oversight or documentation that warrant attention, especially given the vulnerability of the resident population.
Other practical concerns include variable meal quality reported by some residents, occasional maintenance issues (a malfunctioning door, difficulty connecting to rooms), and the limiting effects of pain on participation in walking therapy for certain patients. COVID-19 visitation restrictions were noted, though this appears to be situational rather than a reflection on ongoing operations.
In summary, Creekside Health and Rehabilitation Center is frequently praised for its rehabilitation expertise, compassionate staff (in many roles), clean and attractive facility, and strong hospice/coordination capabilities. These strengths lead many reviewers to highly recommend the center. At the same time, reviewers identify meaningful and recurring weaknesses: inconsistent staff performance across shifts, communication failures with families about critical clinical events, occasional lapses in routine clinical monitoring, and some operational/maintenance shortcomings. Prospective families should weigh the facility�s strong rehabilitation and compassionate care reputation against these reported inconsistencies; asking facility leadership about evening staffing, clinical oversight procedures (wound/catheter checks, medication management), and communication protocols may help address the concerns raised in the reviews.
