Overall sentiment across the reviews is strongly mixed but leans toward negative, with recurring themes of inconsistent care quality, safety concerns, and operational shortcomings. Multiple reviewers describe persistent medication problems — doses not entered into the system, delayed or incomplete administration, and staff not delivering medications on schedule. These medication issues are frequently tied to slow or absent responses by staff to call lights (some citing waits of 30+ minutes), inconsistent vital sign and blood sugar monitoring, and nighttime neglect. Several reviewers explicitly described the night shift as particularly problematic, with instances of neglect, loud or disruptive behavior, and staff who appear disengaged.
Staff performance is highly variable. A minority of reviews praise specific individuals — several named staff (Tiffany the D.O.N., Samarion P. CNA, Alisha the nursing unit manager, Bridget the nurse) and the therapy department receive strong positive mentions for compassion, competence, and helpfulness with recovery. However, many more reviews report cold, rude, or even cruel behavior from staff, describing long waits for assistance, lack of basic help with belongings, and unhelpful or dismissive attitudes. There are also alarming reports of inappropriate behavior at night (staff laughing/partying) and residents being left unsupervised, contributing to a chaotic atmosphere for some patients.
Cleanliness and facility condition are inconsistent across accounts. Some reviewers explicitly call the facility clean, with comfortable rooms and a tidy dining area, while numerous others describe dirty bathrooms, stained floors and walls, filthy A/C vents, flies, stacked dirty dishes, and a pervasive foul stench. Rooms are mostly noted as adequately sized, but many are shared/double rooms with low light and dark decor, which some reviewers describe as depressing. Safety and infection-control concerns appear in several complaints, including reports of smoking while handling residents and general lack of hygiene, raising red flags about risk for vulnerable patients.
Food and dining receive mixed but mostly negative comments: several reviewers report poor food quality, incorrect meal deliveries, and few fresh fruits or greens. Conversely, a handful say the dining room is acceptable and activities occur in the cafeteria. Reports of long waits during meals, stacked dishes, and inconsistent meal service point to operational and staffing challenges impacting nutrition and dining experience.
Security and personal-property management are prominent concerns. Multiple reviews document missing items — clothing, a cellphone, a wheelchair cushion — and at least one review describes a theft investigation. These incidents have led reviewers to call for clearer, stronger policies on patient theft and improved accountability. One reviewer with a former state health official background explicitly expressed skepticism that reported issues will be fully addressed and even suggested the facility should be closed, indicating that at least some concerns are viewed as systemic rather than isolated.
Despite the many negatives, there are notable strengths: the therapy department is repeatedly praised and described as effective in aiding recovery, certain staff members earn strong positive recognition for their care and responsiveness, and some residents/families report efficient, friendly service and a clean, comfortable environment. The facility is also described as an economical option, with easy access and adequate space.
Patterns that emerge: 1) wide variability in care depending on shift and specific staff, 2) recurring medication and monitoring lapses, 3) cleanliness and odor problems reported by multiple reviewers, and 4) troubling incidents around resident property and security. Taken together, the reviews suggest a facility with capable personnel and some good services (notably therapy), but with inconsistent staffing, operational and policy weaknesses that lead to safety, dignity, and quality-of-care concerns for many residents. Families considering this facility should weigh the positive aspects (certain exemplary staff, therapy, room size, cost) against the documented risks (medication errors, theft, nighttime neglect, cleanliness) and seek direct reassurances about staffing patterns, medication protocols, security measures, and infection-control practices before placement.
