Overall sentiment across the reviews is strongly positive, with repeated emphasis on compassionate, competent, and family‑oriented care. Many reviewers highlight exceptional memory-care abilities and recommend Harrison Terrace specifically for dementia and Alzheimer’s care. Multiple families report feeling comfortable leaving loved ones there, describe the staff as treating residents like family, and note meaningful support during difficult times (including care after a parent’s passing). Trust in clinical care and a perception of safety and excellence in memory care are recurring themes.
Staff receives the majority of praise: reviewers call them wonderful, amazing, polite, and professional. Leadership and administrative staff (directors and office personnel) are singled out as "amazing" and dedicated, and several comments describe pride in work and a positive workplace culture. These comments support a narrative of engaged caregivers who are invested in resident well‑being. There are concrete examples of family satisfaction—residents eating well, staff willing to work with families, and staff going above and beyond for both residents and relatives.
The facility itself is described positively for cleanliness and atmosphere. Multiple reviewers explicitly note the building is very clean, lacks the stereotypical nursing‑home smell, and feels homelike. Some call it beautiful and say there is a strong sense of community among residents and staff. At the same time, several reviewers note the building is "not fancy" or "not new," which suggests while the physical plant may be older, it is well maintained and comfortable rather than run down.
Dining and activities are also strong points. Reviewers mention good, sufficient food and specific observations like "dad is eating well." Activity programming is varied and frequent—daily activities, church services, singing, bingo, cookouts, and guest performers are all noted, contributing to a lively social atmosphere and opportunities for engagement that families appreciate.
Notwithstanding the many positives, there are clear and important concerns to consider. A minority of reviewers report incidents of unprofessional behavior—specifically one or more mentions of a rude or lazy nurse and intermittent staff rudeness. These comments indicate inconsistency: while many staff are praised, some experiences suggest lapses in professionalism. Communication and organization problems are another repeatedly mentioned drawback, with phrases like "no communication skills," "unorganized," and "terrible communication." These issues could affect families’ ability to coordinate care or receive timely updates and may be the most actionable area for improvement.
In summary, Harrison Terrace appears to provide high-quality, compassionate memory care within a clean, homelike environment supported by largely dedicated and friendly staff and management. Dining and activities are strengths, and many families express strong trust in the facility’s ability to care for vulnerable residents. However, prospective residents and families should be aware of occasional reports of poor staff behavior and inconsistent communication. Those concerns seem less common than the praise but are significant enough to raise the value of asking specific questions about staff training, communication protocols, and recent staffing history during tours or conversations with management.
