The reviews for Lawrence Manor present a strongly mixed and polarized picture. On the positive side, many reviewers single out the nursing department as a consistent strength: staff are described as dedicated, providing high-quality nursing care, and delivering personal attention thanks to a small patient population and favorable patient-to-staff ratios. Individual employees are repeatedly praised (names cited include Jay and a dietary manager), and multiple accounts describe a homey, family-like atmosphere where residents and staff feel close and long-term residency is supported. Some reviewers also note that newer management has improved the environment over time.
Despite those positives, a substantial portion of the feedback highlights serious and recurring concerns about management, culture, and safety. Multiple reviewers describe a toxic workplace and a hostile environment, with poor communication, lack of structure, and disrespectful treatment of both clients and staff. Front-desk and HR interactions are specifically criticized (a receptionist named Gloria is called rude), and the executive leadership attracts repeated negative commentary—one reviewer explicitly urges a director (Valarie) to retire, while others call the executive director a "joke." There are more severe allegations as well, including accusations of racist or discriminatory hiring comments and claims of corruption within the company.
Staffing and personnel issues are conflicted: while nursing staff and certain individuals are praised as excellent, reviewers also describe the facility as an unpleasant place to work—one nurse called it the worst place they had ever worked. There are reports of an unjust firing of a dietary manager, contributing to perceptions of poor, unpredictable, or unfair management practices. Some reviewers say new management has led to improvements, indicating that leadership changes may be having a positive effect for some people, but the improvement is not universal across all reviews.
Facility and safety concerns appear in several reviews and are among the more alarming claims. Multiple accounts mention mold inside walls, torn-up baseboards during remodels, persistent leaks, and reports that mold problems went untreated. These issues raise potential health and maintenance red flags that contrast with the otherwise positive comments about care. Dining is also criticized in at least one review (noting Kool-Aid served throughout the day), which suggests some reviewers perceive low-quality food or limited dining options—this aligns with descriptions of the facility operating as a Section 8 rehab site with constrained resources.
There are a few particularly troubling and emotional notes: at least one reviewer reported that someone "died here" and that questions remain unanswered. Such allegations—when combined with the reports of untreated mold and leadership concerns—warrant careful follow-up by prospective residents, family members, and regulators. The reviews show a pattern in which frontline caregivers (nurses and some direct care staff) receive strong praise for compassion and clinical work, while administrative leadership, communication, and building maintenance receive repeated criticism.
In summary, Lawrence Manor appears to offer notable strengths in hands-on nursing care, individualized attention, and a family-like environment in some parts of the community. However, those positives are counterbalanced by significant and frequent complaints about management behavior, workplace toxicity, discriminatory remarks, personnel decisions, and facility maintenance and safety issues (notably mold and leaks). Prospective residents and families should weigh these mixed reports carefully: ask for specifics about current infection-control and mold-remediation measures, request recent inspection and licensing records, meet both frontline caregivers and leadership, inquire about staff turnover and HR policies, and speak with current residents or families to better understand whether the praised nursing culture and improved management are consistent and whether the reported safety and leadership problems have been addressed.
