Northwest Manor Health Care Center

    6440 W 34th St, Indianapolis, IN 46224
    • Assisted Living
    • Skilled Nursing
    4.1ยท63 reviews

    Excellent care, rehab, clean facility

    I'm very pleased with my experience here. The staff-especially Nicole in admissions and Ashley-were caring, organized and highly responsive, which relieved my prior worries. Rehab and therapy were effective and quick, rooms and facility were spotless, meals were good, and family communication (including hospice and dialysis coordination) was excellent. I highly recommend this facility.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.13ยท(63)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      3.9
    • Meals

      4.5
    • Amenities

      3.0
    • Value

      4.1

    Pros

    • Caring, long-tenured nursing staff
    • Engaging activities program and special events
    • Quality dining and appealing meals
    • Convenient location near community and family
    • Supportive customer service and welcoming environment

    Cons

    • Chronic staffing shortages and scheduling gaps
    • Inconsistent clinical monitoring and documentation
    • Gaps in rehabilitative services for long-term residents
    • Inconsistent pain management and discharge planning
    • Inconsistent staff professionalism and communication
    • Laundry and personal-property management gaps
    • Privacy and confidentiality concerns (allegations of HIPAA violations)
    • Dated physical environment and limited assisted-living options
    • Cleanliness and odor concerns in some areas
    • Noise and behavioral-disturbance management weaknesses

    Summary of reviews

    Reviewers describe a facility with a mix of clear strengths and recurring operational weaknesses. Positively, many families and residents highlight compassionate, long-tenured nursing staff and a generally supportive customer-service orientation. The activities program is frequently identified as a strength, with a range of engaging options and special events noted, and dining is described favorably by several reviewers. The facilityโ€™s location is also a convenience factor for families who want proximity.

    At the same time, a number of consistent concerns emerge that bear on daily care. Staffing levels and scheduling are repeatedly cited as inadequate, and those shortages appear linked to delays in attending to residents and uneven clinical monitoring and documentation (for example, missed vitals and gaps in routine checks). Several accounts point to insufficient rehabilitative services for long-term residents and limitations in physical therapy availability. Discharge planning and pain management practices are described as inconsistent in some cases, including instances of premature or late discharge and post-discharge hospital visits.

    Communication and professionalism are another area of variability: while many staff are characterized as kind and capable, other reviewers describe unapproachable or brusque interactions and inconsistent tone from some nursing and supervisory personnel. Operational gaps include laundry and personal-property handling problems, occasional odor or cleanliness concerns in parts of the building, and noise or behavioral-disturbance management issues. The physical plant is described as dated, and there is limited on-site assisted-living capacity.

    A few reviewers raised serious concerns about privacy and confidentiality; these have been framed as allegations of HIPAA violations and warrant direct inquiry by prospective families. There are also safety-related themes implied by comments about injuries and transfer outcomes, suggesting the need to evaluate transfer- and mobility-safety practices during a tour.

    Overall, the facility appears to offer meaningful strengths in caregiving relationships, activities, and food, but prospective residents and families should investigate operational areas of concern before deciding. Recommended topics to address during a visit include current staffing levels and turnover, therapy schedules for long-stay residents, discharge protocols and post-discharge follow-up, laundry and property procedures, privacy safeguards, and the facilityโ€™s approach to cleanliness and noise management.

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    Medicare Ratings

    4ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Northwest Manor Health Care Center

    Northwest Manor Health Care Center is located at 6440 W 34th St, Indianapolis, IN, 46224.

    About Northwest Manor Health Care Center

    Northwest Manor Health Care Center has 126 certified beds and accepts both Medicaid and Medicare. The center, affiliated with Adams County Memorial Hospital, has an "Average" overall rating from CMS, though it scores above average in quality measures, and people can find detailed information and inspection reports through its profile. The center offers a wide range of services including Independent Living, Assisted Living, Memory Care, Home Care, Adult Day Services, Long-Term Care and Skilled Nursing, Home Health Care, and Hospice Care, and it has a Transitional Care Unit for patients needing short-term rehab after a hospital stay or for those who need complex care and extended recovery time. There's skilled rehabilitation, orthopedic rehab, and rehabilitation services seven days a week, with advanced therapy equipment and a team that's used to working with aging adults who have medical complexities.

    There's also on-site dialysis through DaVita and a Geriatrician available throughout the week, private fully furnished suites, TV, cable, and phones in every room, which makes things more comfortable for residents, and the social environment stands out because activities help people stay mentally, emotionally, and physically engaged. Meals are prepared by chefs and meal planners who focus on nutrition, and memory care is designed to help prevent wandering and reduce confusion for those with Alzheimer's and other forms of dementia. Staff at Northwest Manor Health Care Center are generally known for being joyful, kind, and helpful, which helps make things feel welcoming for the residents. The center sees a nurse turnover rate of 32%, which is lower than the state average of 48.5%, and it offers more nursing hours per resident each day than average, logged at about 4.18 hours compared to the state's 3.7.

    The place has had 20 inspection deficiencies in recent reports, which includes issues like not always keeping resident information safe, not labeling or storing medicines properly, and sometimes not getting food from approved sources, with no direct harm found from these but noted risks. There have also been cited deficiencies in nutrition, pharmacy services, and care planning, which are important for families to know. The center tries to keep things home-like and cozy, encourages families to stay involved in care plans, and has staff available for therapy seven days a week, especially for those in need of physical and medical rehabilitation after illness or surgery. While there's no detailed list of amenities or special program names, rooms come with basic comforts, and the environment is generally friendly, with care designed to fit the needs of seniors who need support short-term or for the long haul.

    People often ask...

    Northwest Manor Health Care Center offers assisted living and skilled nursing.

    The full address for this community is 6440 W 34th St, Indianapolis, IN 46224.

    No, Northwest Manor Health Care Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Northwest Manor Health Care Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Northwest Manor Health Care Center directly. There is no cost for this service. We are compensated by the community you select.

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