Overall sentiment in these reviews is mixed but leans positive: many reviewers praise Kendallville Manor Nursing and Rehab for its compassionate, professional nursing staff, effective rehabilitation services, and a warm, family-like atmosphere. A substantial portion of comments describe high-quality, dignified care, successful recoveries (including residents regaining the ability to walk), and staff who are attentive, helpful, and willing to go above and beyond. Multiple reviews highlight the building’s small, homey feel, active community involvement, annual events, and staff pride — all of which contribute to a supportive environment for residents and families.
Care quality is the most frequently discussed theme and shows a clear split. Numerous reviewers explicitly call out “outstanding nursing staff,” professionalism, compassion, and a resident-focused approach. Rehab services are noted as a strength, with several first-hand accounts of successful therapy and positive recovery outcomes. At the same time, there are several serious negative reports: delayed medications, perceived neglect, poor nursing quality in some cases, and at least one claim that a resident was not rehabilitated as promised. These negative reports are significant because they contrast sharply with the many glowing accounts; they suggest variability in clinical performance or inconsistency in individual staff or shifts rather than a uniform experience for all residents.
Staff, teamwork, and workplace culture receive consistently strong praise. Reviewers repeatedly describe the team as caring, hardworking, and supportive, with mentions of an “amazing team,” an “awesome DON,” and many comments that the facility is a “great place to work.” These remarks indicate good staff morale and a hands-on caregiving culture for many shifts. Management and administration comments are more mixed: some reviewers appreciate helpful management and community engagement, while others call for management improvement and cite a rushed move-in process. That juxtaposition suggests administrative strengths in community-building and event programming, but also areas where operational processes (admissions, communication, oversight) could be tightened.
Facilities and amenities are likewise described in both positive and negative terms. The building and community are repeatedly called “amazing,” “homey,” and “small,” which appeals to families seeking a close-knit environment. Dining is described as decent or good by some reviewers. However, there are concrete facility-related complaints: rooms needing cosmetic attention, at least one report of an unpleasant urine odor in a room, and outdated in-room equipment (an old TV). These issues point toward maintenance and housekeeping areas that may need attention to meet expectations of all families.
Community life and resident focus appear to be genuine assets: reviewers mention annual events, community involvement, and resident-centered care planning. Many positive comments emphasize dignity, respect, and the facility’s attempt to meet individualized care goals. Conversely, the presence of several strong negative reviews — including one-star warnings and statements of “not recommended” — suggests a degree of variability in the resident/family experience. The phrase “ups and downs” used in reviews captures this variability well: while many had excellent experiences, others encountered serious problems.
In summary, Kendallville Manor exhibits multiple clear strengths: a compassionate core of nursing staff, effective rehab services for many residents, a family-like and engaged community, and positive workplace culture. However, there are recurring and consequential concerns — inconsistent care quality, medication delays, room maintenance issues, occasional odors, and mixed impressions of management and admissions processes. Prospective residents and families would benefit from visiting in person, asking specific questions about current staffing levels and medication administration procedures, inspecting rooms for cleanliness and equipment condition, reviewing recent quality or inspection reports, and clarifying the expected rehabilitation plan and timelines to reduce the risk of an experience that falls into the negative side of the reported spectrum.
