Overall impression: The reviews present a deeply mixed but largely concerning portrait of Kokomo Healthcare Center. A significant portion of reviewers report serious lapses in clinical care, safety, cleanliness, food service, and administration. These negative accounts are frequently stark and specific, alleging neglect, medication problems, pest infestations, poor hygiene, and management that is unresponsive or actively covering up incidents. At the same time, there are recurring positive notes: many reviewers praise CNAs and select nurses for kindness and attentiveness, physical therapy consistently receives favorable comments, and several families have experienced good short-term rehab stays or improvements following new ownership. The result is a polarized set of experiences where staff-level compassion and isolated clinical strengths coexist with systemic failures and severe allegations about facility leadership and operations.
Care quality and clinical concerns: Numerous reviewers describe nursing care as inadequate to hazardous — using terms such as "horrendous" and reporting missed or withheld medications, long delays in responding to calls for help, patients left in pain waiting for meds, and even allegations of medication theft. Several notes describe weight loss linked to poor nutrition or missed meals. Families also cited missed doctor appointments, poor care coordination (calendar/appointment errors), and an over-reliance on CNAs to carry out tasks that should be overseen by licensed nurses. Conversely, some reviewers explicitly identify individual nurses and aides who are compassionate, patient, and attentive; these employees often appear to mitigate broader shortcomings but are not described as solving systemic staffing and supervision issues.
Staffing, responsiveness, and communication: A dominant theme is poor communication and unresponsiveness. Reviews detail phones going unanswered, calls dropped or placed on hold indefinitely, and administrative staff who are dismissive of family input. Several reviewers accuse management of being resistant to change, unresponsive to complaints, or actively covering up incidents (including alleged falsification of documentation). There are also multiple complaints about rude or unprofessional behavior from some nurses and staff, including texting while on duty. Positive outliers describe front desk staff and unit managers as kind and caring; however, those positive encounters sit alongside many reports of inaccessible management, missed messages, and families unable to get timely updates.
Safety, cleanliness, and facility condition: Safety and hygiene emerge as pressing concerns in many reviews. Reported issues include numerous patient falls, lack of nighttime monitoring, bed bugs, roaches, urine or feces left on floors, unwashed bedpans, broken call lights and toilets, filthy vents, and persistent odors. Some reviewers describe rooms as dirty for extended periods, with laundry not washed and bedding not changed. These accounts are counterbalanced by a subset of reviewers who describe the facility as clean, with spacious rooms and a pleasant smell, indicating inconsistent standards of cleanliness and maintenance between shifts or units.
Dining and nutrition: Dining receives highly polarized feedback. Many reviewers allege that food is "terrible," inedible, undercooked or overcooked, old, and that special diets are not followed or do not match meal tickets — some stating residents go hungry or lose weight as a result. Yet other reviewers report good food, plenty of snacks, and an overall positive dining experience. This split suggests inconsistent kitchen management and meal-service practices across time or between units, with specific complaints that kitchen managers are ineffective.
Management, ownership, and external involvement: Several reviews are highly critical of leadership — citing an incompetent Director of Nursing, a lead administrator described as incompetent, and owners portrayed as profit-driven. There are allegations that management falsifies documentation and covers up medication theft or staff misconduct. Some reviewers call for state intervention or facility shutdown. At least a few reviews note a change in ownership (no longer owned by Kindred) and report improved sentiment under new management; others specifically recommend alternative facilities (e.g., Wellbrooke) as better options. Reports of health department or police involvement appear in some reviews, underscoring the severity of certain incidents.
Therapy, activities, and resident life: Physical therapy is one of the most consistently praised services. Activities and resident events also receive positive mentions, with some reviews noting enjoyable programs and residents appearing content. These positive aspects contribute to a better quality-of-life perception for some residents despite broader clinical and operational concerns. However, other reviewers state residents had no physical therapy or that there is a lack of goal-directed programming and inappropriate roommate mixing (memory-impaired with physically frail residents), undermining individualized care plans.
Administrative, billing, and transition issues: Administrative complaints include Medicare billing problems, unexplained charges, and general confusion around discharge and admissions in some accounts. In contrast, other reviewers describe smooth admissions and discharges and praise a helpful transition manager. This again highlights inconsistent administrative performance and suggests that families' experiences vary greatly depending on who they interact with and when.
Overall pattern and recommendation: The dominant pattern is one of inconsistency — high staff-level compassion and pockets of good clinical/therapy care alongside systemic failures in nursing oversight, facility maintenance, food service, security, and management transparency. The reviews collectively suggest urgent areas for improvement: reliable staffing and supervision, clean and safe facility conditions, accountable management and transparent communication with families, consistent meal and dietary management, and robust controls to prevent medication errors and theft. For current or prospective families, the reviews recommend close monitoring, asking for specific policies and staffing/incident records, verifying therapy and dietary plans, and considering alternative facilities if multiple negative indicators are present. Several reviewers explicitly recommend relocation to other facilities, while some indicate improvements under new ownership — making follow-up on recent management changes important when evaluating this center.
