Overall sentiment across the reviews is mixed but leans strongly toward concern. Reviewers repeatedly describe a facility with both notable strengths and serious, recurring problems. The strongest positives are concentrated in clinical rehabilitation and hospice services: several families report excellent therapy outcomes (helping residents walk again and return home) and compassionate end-of-life care. Individual nurses, CNAs, and housekeeping staff are frequently singled out as caring and attentive, and a few reviewers described the environment as clean, quiet, and socially positive for residents.
However, the negative themes are frequent, detailed, and often serious. A major and consistent complaint is inconsistent staff quality — many reviewers note that while some staff are compassionate and competent, others appear to be there “for a paycheck,” rude, or neglectful. Multiple reports describe neglectful care such as failing to turn residents as ordered, not bathing or changing residents for several days, unexplained bruises, and prolonged waits for assistance (call lights unanswered for 30–45 minutes). These lapses are connected to short-staffing, long response times, and nighttime care deficiencies.
Medication management and clinical safety are prominent concerns. Several reviews allege overmedication confirmed by staff, ignored pain medication requests, and a lack of accountability around prescribing. There are also alarming reports of acute clinical failures — instances involving inadequate tracheostomy expertise, emergency resuscitation needs, a patient suffocating in the facility, and a fall where a patient remained on the floor — which prompted 911 calls and, in some cases, relocation to other facilities. These incidents indicate gaps in both training and supervision for higher-acuity care.
Facility upkeep, dining, and sanitation draw repeated criticism. Many reviewers describe poor food quality (tiny portions, wrong orders, missing tray items), and unappetizing service details (paper towels used as napkins, plastic silverware). Odor issues such as urine smell in hallways, dirty floors, and unclean rooms are mentioned multiple times. Some find the building’s older features pleasant (a porch-like hallway), but overall cleanliness and dining are common sources of dissatisfaction.
Safety of personal belongings and management responsiveness are also problematic. Reported thefts (a stolen purse), missing items, privacy concerns, and unhelpful or rude administrative responses recur. While one reviewer noted helpful office staff and promised reimbursement in a theft case, others describe management as dismissive or rude. Communication breakdowns — unhelpful answers to family questions, poor coordination, and a lack of accountability when mistakes occur — amplify families’ distress.
There is also a pattern of differential treatment: reviewers say Medicaid residents sometimes receive smaller rooms, fewer amenities (no TV), and less attention. Several comments describe an institutional or prison-like atmosphere, restricted freedom to leave rooms, and limited visitor access, contributing to a negative resident experience. Conversely, some families strongly recommend Fountainview on the basis of excellent nursing or therapy care, showing that experiences can vary widely by unit, shift, or individual staff.
In summary, Golden LivingCenter - Fountainview Terrace appears to offer valuable strengths in therapy/rehab and compassionate hospice care, and it employs dedicated front-line staff in some roles. However, pervasive issues — inconsistent staffing and care quality, medication and clinical safety concerns, poor dining and sanitation, safety incidents, missing belongings, and problematic management communication — are significant and recurring. Prospective families should weigh the documented successes in therapy and hospice against frequent reports of neglect, safety lapses, and administrative problems. If considering this facility, visitors should ask specific questions about staffing levels, clinical expertise for higher-acuity needs, incident reporting and accountability, call-light response times, dining processes, and safeguards for residents’ personal belongings before making a placement decision.
