Overall sentiment across reviews for Digby Place is strongly positive with a substantial majority of comments praising the staff, the homelike atmosphere, and the community’s ability to foster friendships and engagement among residents. Repeatedly, reviewers emphasize that the staff are kind, compassionate, and attentive — from front-line CNAs to nurses and administration — and many describe staff who go above and beyond (for example, a director of nursing coming in on a day off, hands-on hospice support, and consistent medication/document coordination). Families frequently note smooth transitions into Digby Place, active support through admissions, and a strong sense that residents are cared for like family.
Care quality and staffing are standout strengths. Multiple reviews highlight memory-care expertise, a dementia-friendly one-level layout, and small size (around 39–40 rooms) that supports individualized attention and easier navigation for residents with cognitive impairment. Many families report prompt responses to call lights, attentive nursing, and personalized care plans. There are powerful anecdotes of staff presence during end-of-life moments, hospice collaboration, and staff helping residents socially (bringing them into groups, facilitating friendships). Reviewers also point to good administrative support, responsiveness to changing care needs, and a general sense of trust in the caregiving team.
Facilities and environment receive mixed but generally favorable comments. Positive notes include a home-like decor, inner courtyard/patio, scenic rural surroundings, a cozy communal atmosphere, an accessible salon/spa, and small gathering spaces (library, activity rooms) that feel safe and family-oriented. The one-floor layout and enclosed design are seen as safe and convenient for dementia care. Several reviewers praise the restaurant-style dining room, and many describe the community as having a welcoming, family feel that makes residents comfortable and engaged.
Dining and activities are frequently mentioned as important contributors to resident quality of life. The activity program is robust: family dinners, church services, Bible studies, musical entertainment, bingo and holiday events, outings, and transportation to doctor appointments are commonly cited. Many residents enjoy the food and the social aspect of meals; several families credit the activities with improved mood and social engagement for their loved ones. That said, dining quality shows significant variability in the reviews: while some describe “great food” and restaurant-style service, others report unappetizing presentation, institutional-tasting meals, specific poor menu items (e.g., hot dogs), and at least a few accounts of missed meals when a regular cook was not present.
Management, operations, and cost reveal a pattern of generally strong support but some problematic variability. Numerous reviewers praise helpful, communicative management and staff who make transitions easy. However, there are several recurring concerns about cost: some families find rates reasonable, others report unexpectedly high fees, frequent increases, or expensive charges for a second person and for higher care levels. Administrative inconsistencies extend to reports of limited staffing during certain shifts (few reception staff, sometimes only one nurse on duty) and occasional lapses in supervision. A handful of visitors reported unprofessional behavior from tour staff or an unwelcoming atmosphere (including at least one report of feeling unwelcome as a person of color). These negative experiences appear to be in the minority but are notable for their impact on families’ impressions.
Cleanliness and safety present mixed signals. Many reviews call the building “very clean” and praise housekeeping, while others recount visible dust, sticky dining-room floors, stained floors, a musty smell, and specific fall-risk concerns such as a metal plate in common areas. Safety features like passcode-secured entry and a one-level, enclosed layout are positives, but some families raised safety questions for residents with mobility or Parkinson’s-related needs, and a few mentioned crowded entrance areas creating congestion.
In summary, Digby Place is widely regarded as a caring, small, family-oriented community with strong memory-care capabilities, attentive staff, active programming, and a home-like environment that supports social engagement. The most consistent strengths are the quality and compassion of staff, the individualized attention made possible by the small size, and a robust activities program that improves residents’ quality of life. The primary concerns to weigh are variability in dining and cleanliness experiences, occasional staffing and supervision shortfalls, pricing and fee transparency, and isolated reports of unprofessional or unwelcoming interactions. Prospective families should tour in person (when possible), ask specific questions about current staffing levels and recent turnover, request sample menus and cleaning protocols, and get clear, written pricing and fee schedules (including policies on Medicaid, second-person fees, and how rising care levels affect costs) to ensure the community is a fit for their loved one’s clinical needs and family expectations.
