Overall sentiment across these reviews is mixed but strongly polarized: many reviewers praise the staff, rehabilitation services, cleanliness, and community atmosphere, while a significant minority report serious problems with staffing, supervision, communication, dining, and safety. The facility receives repeated positive remarks for its therapy outcomes, compassionate caregivers, and social/faith-based amenities, yet also receives several starkly negative accounts describing neglect, delayed responses, and management issues. This creates a clear pattern of uneven experience where care quality appears to vary considerably by unit, staff on duty, or over time.
Care quality and rehabilitation: A large portion of reviewers report excellent clinical and rehab outcomes. Physical and occupational therapy are frequently highlighted as strong points — reviewers describe notable progress, timely therapy sessions, and staff who helped residents regain function and return home. Outpatient rehab is also mentioned positively, with clean therapy spaces and knowledgeable therapists. Conversely, other reviewers describe a marked decline in care quality over longer stays: missed checks, inconsistent hourly monitoring, and neglect that contributed to mobility risk, falls, and even hospitalization. These contradictory reports suggest the facility can deliver high-quality rehab but that consistency is a problem for some residents, particularly for those in extended care.
Staff and staffing patterns: Staff are the most commonly praised element — many reviews call staff caring, professional, friendly, and respectful. Long-term staff tenure and employee loyalty are noted, and several families describe nurses and aides who go above and beyond. However, a recurring concern is staffing shortages or poor supervision leading to delayed responses (including reports of response delays up to four hours), missed assistance with meals, and inadequate hourly checks. Some families reported unprofessional or rude behavior by individual staff members and even episodes of screaming that made the environment uncomfortable. This bifurcation suggests that while many staff are committed and capable, staffing levels, shift supervision, or staff training/oversight may be inconsistent.
Facilities, rooms, and environment: The physical setting receives mostly positive comments for being clean, neat, and welcoming. Many reviewers appreciate the beautiful lobby, garden, courtyard, salon, and chapel — amenities that support social and spiritual life. The facility is described as older and not fancy, but well-maintained. Room quality is more mixed: some residents enjoyed spacious rooms and large rehab rooms, while others reported standard rooms that were dark or poorly lit and had undesirable views (brick wall/parking lot). Shared rooms were acceptable for some but could be a negative depending on personal preference. Overall, the environment supports social activities and rehabilitation, but some rooms may need attention to lighting and view improvements.
Dining and nutrition: Opinions on food are mixed. Several reviewers praised the dining area, social dining activities, holiday meals, and diet-appropriate options. Others reported problems with food quality — meals described as old or undercooked, strict diets that reduced variety, and significant unintended weight loss in at least one case. These inconsistencies suggest the kitchen can meet nutritional/dietary requirements for many residents but that monitoring of meal quality and residents’ intake may be necessary, particularly for longer stays.
Activities, community, and spiritual life: The facility scores well for social programming. Families and residents mention many activities (music, games), holiday celebrations, and engaging programs in the dining area. The presence of an on-site Catholic chapel and regular church services is repeatedly appreciated by Catholic families. Reviewers frequently note a cheerful, welcoming community spirit and friendly residents, reinforcing the sense that the facility can be socially and emotionally supportive.
Management, communication, and trust issues: Several strong negative themes center on management and communication. Some families describe management as profit-focused or difficult, including a lack of expressed sympathy after a resident’s death and poor communication around incidents. There are reports of theft of personal items and advice from at least one family to avoid the facility based on perceived poor leadership. At the same time, other reviewers praise communication, reporting timely responses and dignity in care. The reviews suggest that management practices and family communication are inconsistent; prospective families should probe leadership responsiveness, incident reporting policies, and how the facility handles complaints and bereavement.
Notable risks and recommendations: The most concerning patterns are reports of neglect, missed checks, delayed staff responses, fall risk, and at least one instance of hospitalization attributed to care failures. These safety-related issues warrant careful consideration for anyone evaluating the facility. At the same time, many positive reports about rehab outcomes, compassionate staff, cleanliness, and strong social/spiritual programming indicate the facility can provide excellent care under the right conditions.
Bottom line: Saint Anthony Rehabilitation & Nursing Center shows clear strengths in rehabilitation services, compassionate individual caregivers, cleanliness, and community programming, especially for short-term rehab patients. However, inconsistent staffing and supervision, variable dining quality, occasional unprofessional staff conduct, management concerns, and reports of neglect and theft make the experience unpredictable for some long-term residents. Prospective residents and families should (1) tour the facility in person, (2) meet nursing leadership and ask about current staffing levels, fall-prevention and hourly-check protocols, and incident reporting practices, (3) inquire about meal monitoring and menu options for dietary needs, and (4) check references and recent quality ratings (including rehab outcomes). Doing these checks will help determine whether the facility’s strong rehabilitation and caring staff are likely to translate into consistently safe, high-quality care for an individual resident.
