Overall sentiment in the reviews is mixed and highly polarized: a subset of reviewers describe Vannoni Living Center as a safe, well-located (riverfront) facility with friendly staff, clean common areas, and useful on-site services (nurses station, security cameras, low-cost laundry). These reviewers emphasize quick maintenance response, a no-smoking policy, a subsidized assisted living program, and an environment where tenants are helpful and kindness is present. Several comments explicitly say the place is "nice," "well maintained," or "getting better," indicating that some residents are satisfied with care and upkeep.
However, an equally strong set of negative reports raises multiple serious concerns that contradict the positive accounts. The most urgent operational and safety issues reported include pest infestations (rodents and bedbugs) and unclean conditions in private storage and living areas (closets, pantries, beds, sticky shelves). Some reviewers described moving relatives out for health reasons after encountering these conditions. There are also repeated reports of heating, hot water, and cooking appliance problems: residents described inadequate or absent heat, lukewarm hot water, and slow stovetops. Frequent fire alarms were also mentioned as a recurring nuisance or safety concern.
Staff and management receive mixed evaluations. Many reviews praise staff kindness and helpfulness, while other reviews accuse staff of being uncaring, neglectful, or even threatening (including threats related to heating or to evictions). There is a clear pattern of inconsistent experience: some residents report wonderful, improving service, whereas others report a decline under "new management" and claim lax resident screening and safety oversight. Safety-related complaints include at least one report of a stabbing in a hallway and broader concerns about screening and resident conduct, which contrast with mentions of security cameras and a generally "safe" environment by other reviewers.
Financial practices and resident billing are another recurring problem. Although the facility runs a subsidized assisted living program, multiple reviews say residents still face high out-of-pocket costs and unexpected extra charges, including overdraft penalties tied to the facility's billing. Several reviewers describe fear of eviction, strict enforcement of clutter rules, and heavy fines for smoking violations, which reinforces the perception of aggressive policy enforcement on top of financial strain. Medication management is also flagged: reviewers allege that residents were "kept full of medicine" or experienced medication mismanagement/overmedication.
Dining and daily living supports appear limited and inconsistent. Several reviewers say prepared meals are limited for residents who are not on the assisted-living meal plan, that meals were missed or poor quality, and that staff were unwilling to modify meals to accommodate needs. This suggests that non-assisted residents may receive fewer dining supports. At the same time, on-site nursing and assisted living services exist and are highlighted by some as a positive.
In sum, the reviews portray a facility with real strengths (location, some attentive staff, clean common spaces, on-site nursing and surveillance, subsidized assisted-living options) but also with multiple serious, recurring weaknesses that prospective residents and families should carefully evaluate. The most significant red flags are pest infestations, inconsistent cleanliness in private spaces, heating and hot-water reliability, inconsistent staff behavior/management quality, documented safety incidents, and problematic billing/eviction practices. The variation in experiences suggests conditions may fluctuate over time or differ between wings/units and under different management regimes. Prospective residents should inspect units in person, ask about current pest-control and cleaning records, verify heating/hot-water reliability, review the contract and billing practices thoroughly, inquire about meal plans and medication management policies, and ask how management handles resident screening and safety incidents before enrolling.
