Overall sentiment across the reviews is mixed, with strong positives around affordability, social life, and basic amenities contrasted against serious concerns about pest control, staffing, management responsiveness, and safety/maintenance issues. Many reviewers emphasize that Ashgrove Crossing can be a pleasant, low-cost place to live for seniors who are largely independent and looking for social activities and inexpensive housing. However, multiple reviewers report recurring problems that could materially affect quality of life and health for more vulnerable residents.
Care quality and staffing: Reviews present a conflicting picture. Several comments describe staff as nice or personable, but there are repeated and specific complaints about limited staffing levels, unhelpful or allegedly incompetent staff, and poor supervision (including reports of staff sleeping on the job). Communication problems are a recurring theme — staff often unreachable, reliance on an answering machine, and slow or nonresponsive follow-up. These staffing and communication issues are linked in reviews to significant operational failures, such as delayed responses to resident needs, difficulty arranging or permitting outside home care, and in at least one review an asserted link to serious health outcomes. The facility is explicitly not a nursing home, and reviewers emphasize that residents must be self-sufficient; combined with staffing limitations, this makes the community more suitable for relatively independent seniors rather than those requiring regular medical or personal care.
Pest and health concerns: A major and frequently mentioned negative is a history of bedbugs. Some reviewers note that extermination occurred, but others express ongoing concern about pests and delayed pest control responses. These problems are listed alongside reports of lost belongings and even allegations that delays or mismanagement contributed to serious health incidents for residents. Whether fully resolved or persistent, the bedbug history is a significant red flag that prospective residents and families should investigate thoroughly (treatment records, current status, and remediation practices).
Facilities and physical environment: The physical accommodations receive mixed remarks. Apartments are consistently described as very small, which some find acceptable given the low rent but others view as cramped. On-site laundry and common areas are positive features; several reviewers note an active social life in shared spaces. Maintenance concerns are present in reviews — nonfunctional doors and other upkeep problems are reported — and these items, together with communication and staff issues, contribute to perceived safety and management weaknesses.
Activities and community life: On the positive side, Ashgrove Crossing appears to offer a variety of social activities that residents enjoy, including parties, games, barbecues, and free dinners. These programs, along with small-pet policy and communal areas, support a sociable atmosphere for residents who are able to participate. For independent seniors seeking camaraderie and low-cost living, this aspect is a strong selling point.
Management, regulation, and overall patterns: The community is HUD-regulated, which is reflected in the emphasis on affordability. Reviews indicate management issues: inconsistent responsiveness, alleged unhelpful behavior, and operational lapses (e.g., pest control delays, refusing or complicating outside care). There is a clear pattern of conflicting impressions — some residents praise staff friendliness and the pleasant social environment, while others experience or report serious management failures. This variability suggests uneven execution of policies and possibly turnover or staffing instability.
Bottom line and recommendations for prospective residents: Ashgrove Crossing offers low-cost, HUD-regulated independent living with active social programming and pet-friendly policies, which can be attractive for self-sufficient seniors. However, repeated reports about bedbugs, delayed pest remediation, limited staffing, unresponsive communication systems, maintenance issues, and problematic management behavior raise important safety and quality-of-life concerns. Prospective residents or their families should do targeted due diligence: ask for documentation of recent pest treatments, inquire about staffing levels and on-call procedures, speak with current residents about responsiveness and management, verify which services are available versus refused (e.g., outside home care), and inspect apartment size/condition in person before deciding.
