Overall sentiment: The reviews for Harbour Manor & The Lodge are highly mixed, with strong, frequent praise for certain aspects of the community and serious, repeated concerns in others. Many families and former patients describe exemplary rehabilitation outcomes, compassionate staff, spacious apartment-style units, and a vibrant activities program that create a positive, social, and home-like environment. Conversely, a significant portion of reviewers report systemic problems with staffing, medication management, hygiene, and safety that have led to negative outcomes, transfers to other facilities, or recommendations to avoid long-term stays. The aggregate picture is one of a facility that can deliver excellent care in many cases but also exhibits serious quality and consistency issues that materially affect resident safety and family trust.
Care quality and clinical practice: A frequent positive thread relates to the rehabilitation program — physical, occupational, and speech therapy — with many reviewers crediting prompt therapy starts, daily therapy sessions, and excellent therapists who helped residents return home. Skilled nursing services are praised in many cases for thoroughness, and several reviewers note beneficial equipment (hydrabath) and competent end-of-life care. However, clinical concerns are prominent and recurring: medication mismanagement (delayed pain meds, missed insulin doses, discharge medication errors), poor record-keeping, and examples of critical lapses (wounds left untreated, severe bedsores, oxygen being turned off) were reported. These safety and medication issues are among the most serious patterns and were tied in multiple reviews to understaffing, temporary agency nurses, and inconsistent chart review or follow-up between shifts.
Staffing, responsiveness, and culture: Staff behavior and culture are a polarized theme. Many reviewers praise individual caregivers, nurses, therapists, receptionists, and administrators by name, describing them as compassionate, attentive, and proactive — staff who ‘‘go above and beyond.’’ The activities and admissions teams are repeatedly complimented for making transitions smooth and keeping residents engaged. At the same time, a large number of reviews recount understaffing, especially on weekends and nights, slow or unresponsive call-light responses, instances of unbathed residents or residents left soiled, and staff who appear inattentive or rude. The net effect is inconsistent experiences: families may either feel great confidence in the team or feel compelled to constantly monitor care. Several comments link poor care to heavy workloads, temporary staff, and inadequate supervision, suggesting systemic staffing and management pressures rather than isolated poor performance.
Facilities, rooms, and amenities: The physical plant and amenities are usually seen as strengths. Many residents enjoy large, apartment-style rooms (some ~500 sq ft) with kitchenettes, refrigerators, microwaves, multiple closets, and spacious bathrooms. Common areas (pub/coffee shop, movie theater, game and exercise rooms, beauty shop, library) and social offerings contribute to a ‘‘cruise ship’’ or community atmosphere for many. Cleanliness and holiday decoration are noted positively in many reviews. Negative facility comments focus on dated finishes (faded walls, lighting in need of facelift), maintenance delays, and a spread-out campus requiring walking between buildings. A few reviewers experienced problems at admission (no sheets) or with maintenance requests being slow to resolve.
Dining and activities: The activity program and social offerings receive robust praise — bingo, sing-alongs, outings, worship services, live music, and many resident engagement opportunities are frequently cited and described as instrumental to residents’ quality of life. Dining experiences are more mixed: many reports praise tasty, nutritious meals, salad/soup bars, and timely service; others report cold meals, late dinners, missing silverware, and generally poor food quality. This variability suggests inconsistent food-service operations rather than a uniform shortcoming.
Management, communication, and transitions: Administrative and admissions staff are often described as pleasant and effective; move-ins are commonly called smooth. Several reviews highlight clear, proactive communication and accessible office staff. However, communication breakdowns are also a recurring problem between therapy and nursing, between shifts, and around discharge: families reported not receiving release calls, discharge notes that did not reflect reality, and patients experiencing adverse events after discharge. Lost clothing, mishandled belongings, and occasional privacy/HIPAA concerns further erode confidence for some families.
Safety and serious incidents: While many reviewers report safe, compassionate care, there are repeated reports of serious safety lapses: falls, missed medications, wounds left in hallways, residents sitting in soiled clothing or urine, severe bedsores, and in a few cases reported near-death conditions and transfers out of the facility. These comments are less frequent than positive remarks but are high-impact when they occur; they are often linked to staffing shortages, poor supervision, or temporary agency personnel. Families who experienced these outcomes typically advise against long-term or skilled nursing placement at this campus.
Patterns and overall recommendation: The dominant pattern is variability. Harbour Manor & The Lodge appears capable of providing excellent rehab, social engagement, and compassionate care for many residents — particularly in assisted living and short-term rehabilitation stays. Simultaneously, consistent complaints point to understaffing, medication and hygiene lapses, inconsistent food service, and safety incidents that disproportionately affect longer-term or more medically complex residents. Prospective residents and families should weigh the facility’s strong therapy program, amenities, and many positive staff mentions against the documented risks related to staffing, medication management, and safety. If considering Harbour Manor & The Lodge, families may want to (1) ask specific, recent staffing ratios and weekend coverage details, (2) verify processes for medication management and discharge planning, (3) tour the particular unit of interest (memory care, assisted living, or skilled nursing) and ask about turnover and use of agency staff, and (4) seek references from recent families with similar care needs to those of their loved one.
Bottom line: Harbour Manor & The Lodge receives numerous high praises for staff members, therapy services, community amenities, and social programming — making it a strong choice for many rehab and assisted-living residents. However, recurring and serious complaints about understaffing, medication errors, hygiene and wound care lapses, and inconsistent management mean that quality is uneven; family vigilance and careful, unit-specific inquiry are advised before committing to long-term skilled nursing placement.
