Overall sentiment in these reviews is mixed but leans toward two clear themes: the facility itself (physical plant, therapy, dining, and many frontline caregivers) receives strong praise, while some serious concerns are repeatedly raised about clinical care consistency, management decisions, and communication.
On the positive side, Ketcham Memorial Center is repeatedly described as very clean, attractive, remodeled, and welcoming. Multiple reviewers mention a lack of the typical "nursing-home smell," pleasant grounds, and rooms that are modernly set up (noting they are often double-occupancy). The physical therapy/rehabilitation program is highlighted as a major strength with a large therapy room, good equipment, knowledgeable staff, and a dedicated rehab focus. Dining receives favorable comments for being delicious, and the overall environment is described by many as enjoyable and a real asset to the community. Admissions and front-desk interactions receive specific praise (Tabby was named as patient during check-in), and several reviewers emphasize staff kindness, compassion, and willingness to go above and beyond — including gestures like donating wheelchairs and walkers. Many families state their loved ones are well-treated and appear happy.
Conversely, there are multiple, significant concerns centered on clinical care, staffing responsiveness, and management. Several reviewers report unresponsive staff, ignored inquiries, and lack of callbacks; family input in care decisions is described as being dismissed in some cases. The most serious complaints relate to dementia care: reviewers allege inadequate attention to residents with cognitive impairment, insufficient call-light reminders, and even discontinuation of memory-related medications that they say worsened a resident's condition. These clinical and supervisory failures are framed as creating real safety risks, including falls and escalating behaviors (one report notes a resident began hitting staff, linked to insufficient one-on-one supervision). There are also strong accusations that management made harmful decisions and that overall nursing adequacy is inconsistent; at least one reviewer associates poor care with a death of a resident, which is raised as a grave concern.
Accommodation and operational notes are mixed. While many praise the facility's appearance and cleanliness, reviewers note practical downsides such as small rooms and the prevalence of shared rooms rather than private accommodations. Some reviewers state they would not want to reside there themselves despite appreciating the staff and services for others. Operationally, a few comments characterize the place as only "semi efficient," and there are references to unanswered practical questions (for example about CNA classes) that suggest gaps in communication or administrative follow-through.
Taken together, the pattern is one of polarization: a generally attractive, well-equipped facility with a strong therapy program and many compassionate staff members, but with intermittent and at times serious lapses in nursing care, dementia management, and management responsiveness. For families considering the facility, the reviews suggest strong pros in environment, rehabilitation services, and many caring employees, but also recommend careful, ongoing monitoring of a loved one’s clinical care plans, clarity about medication and dementia protocols, and explicit agreements about supervision and response times for call lights. The presence of multiple reports about ignored family input, unreturned communications, and at least one allegation of fatal consequences elevates these issues from mere administrative annoyances to areas that deserve concrete answers from facility leadership before making placement decisions.
