Overall sentiment in the reviews for Aperion Care Peru is strongly mixed, with a clear split between reviewers who praise the staff and facility and those who report substantive care and safety problems. The most consistent positive theme is the staff: many reviewers describe employees as friendly, welcoming, compassionate, hardworking, and professional. Several reviewers specifically named staff members and noted that staff treated residents with respect and affection, created a family-like atmosphere, and provided timely, effective communication. Multiple comments also highlight helpful admissions support, quiet and accommodating visiting spaces, and instances of excellent, dignified resident handling.
However, a significant and recurring cluster of negative reports centers on basic care reliability and safety. Multiple reviewers reported missed meals, missed or late medications, and delayed wound care/bandage changes. There are explicit accusations of inconsistent CNA performance — ranging from some CNAs being excellent to others being inattentive or on personal phones — and concerns that nursing may be understaffed. Several reviewers described instances they considered sufficiently serious to recommend against the facility, citing poor healthcare outcomes or a need for subsequent hospital care following their stay. These operational failures are among the most concerning recurring themes because they directly affect resident health and safety.
Facilities and environment feedback is also mixed. Several reviewers praised the building’s appearance and cleanliness, while others complained of dirty conditions and a urine smell in the halls. The dementia unit drew criticism for being hot and having a grim atmosphere and dull colors, which some family members felt negatively impacted their loved ones. Dining receives polarized feedback: a number of reviews applaud the dietary manager and describe the food as "amazing," yet other reviews call the food merely "just OK" and criticize uniform or limited menu options. Rehabilitation outcomes are similarly inconsistent — one or more reviewers reported great rehab experiences, whereas others called the rehab "very poor." This variability suggests uneven service quality across shifts, units, or individual clinicians.
Administrative and post-discharge practices were flagged in several reviews. There are complaints about poor follow-up after discharge, unfulfilled promises regarding equipment, and at least one mention of broader oversight concerns such as the facility being on a watch list or subject to state scrutiny. A few reviews explicitly raised safety concerns, including alleged theft risk and suggestions that some care decisions are financially motivated. COVID visitation restrictions were mentioned by at least one reviewer as preventing continued family visits, which influenced their experience.
In sum, the reviews portray a facility with many devoted and compassionate caregivers capable of delivering excellent, family-oriented care, but also one that appears to suffer from inconsistent operational performance in clinically critical areas. The most frequent and significant negative themes are missed medications/meals, delayed clinical care tasks (like bandage changes), staffing shortfalls, cleanliness/odors in parts of the building, and inconsistent rehab outcomes. Prospective residents or families should weigh the strong positive reports about staff culture and specific praised services (e.g., dietary team, some rehab success) against the serious reports of care lapses and safety concerns. When evaluating the facility in person, visitors should specifically inquire about nurse-to-resident staffing ratios, medication administration protocols and audits, wound-care procedures, post-discharge follow-up processes, incident/theft policies, the status of any regulatory oversight or watch lists, and conditions within the dementia unit to verify the issues raised in these reviews have been addressed.
