Overall sentiment in the reviews for Golden LivingCenter - Fountainview Place is highly mixed and polarized. A substantial number of reviewers praise individual caregivers, memory care staff, and the rehabilitation/therapy teams, describing them as compassionate, attentive, and instrumental in patient improvement. Named aides such as Simone, Alex, Nicole, and Amanda receive repeated positive mention, and several accounts highlight long-tenured CNAs who provide continuity and emotional support to residents and families. In those positive reports, units are described as clean and orderly, activities are enjoyed by residents, and management is responsive. These positive experiences suggest that pockets of strong clinical and personal care exist within the facility, particularly in memory care and the rehab wing.
Counterbalancing those positives are numerous and very serious negative reports that point to systemic problems. Recurring themes include inconsistent care quality between units and shifts, poor responsiveness to call lights (with an approximate ten-minute response time noted), and rude or indifferent staff attitudes. Several reviewers describe neglect of basic needs — missed showers, dressings not changed, long periods without staff visits — and other signs of deficient daily care. Communication failures are also common: families report inadequate sharing of medical history and current medications with attending physicians, and in some cases concerns about overmedication or sedating patients to the point they cannot meaningfully interact.
Facility environment and infection control are major concerns in multiple reviews. Complaints include persistent urine and feces odors, filthy rooms, sticky floors, flies, and old or unclean foodware. There are also allegations of ineffective infection control up to and including reports of scabies infestation and documented serious regulatory violations. These items, coupled with accounts of hot, run-down rooms, suggest environmental maintenance and sanitation are inconsistent and in some cases dangerously deficient.
Safety, privacy, and legal issues are raised in a few particularly alarming reports. One reviewer alleges a resident was found deceased in a janitor's closet, which raises severe safety and supervision questions. There are also mentions of privacy and protected health information concerns, and an unusual reference to a DEA raid connected to a physician's private practice (Dr. Sheets). These incidents, while possibly isolated, are significant and elevated to the level of institutional risk in family members' assessments.
Dining and ancillary services are described inconsistently: some reviewers find the food decent and praise the comfort provided during recovery and bereavement, while others call food "nasty" and cite old plates and poor dining conditions. Transportation logistics and a reluctance or inability to accept certain complex patients (for example, some dialysis patients) were also reported, which could affect placement decisions for families with those needs.
Management and leadership receive mixed reviews but lean negative in the aggregate. Several accounts describe administrators deflecting complaints to the director of nursing and an overall culture where complaints are ignored or inadequately addressed. Nonetheless, some reviewers report responsive and attentive management, indicating variability in leadership effectiveness across time or units.
In summary, Golden LivingCenter - Fountainview Place appears to provide excellent, compassionate care in some areas and to certain residents, especially where dedicated, long-tenured staff and strong therapy teams are present. However, serious and recurrent concerns about cleanliness, infection control, safety incidents, staff responsiveness and attitude, medication practices, and management responsiveness indicate significant variability and risk. Families considering this facility should weigh the positive accounts of individual caregivers and specific units against the documented and alleged systemic problems. If considering placement, prospective families should: (1) tour the specific unit and rooms under consideration, (2) ask for recent inspection reports and documentation about infection-control measures and violations, (3) meet key caregivers and the unit leader, (4) inquire about call-light response times and staffing ratios, and (5) clarify procedures for medication management, physician communication, and handling of clinical incidents.
