Golden LivingCenter - Golden Rule

    2330 Straightline Pike, Richmond, IN, 47374
    4.1 · 49 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Outstanding staff, inconsistent care, unsafe

    I have mixed feelings. I experienced outstanding, caring and well-trained nurses and rehab staff who made real progress for my loved one and kept parts of the facility clean and welcoming, but I also saw inconsistent staff quality, poor and sometimes condescending communication, and troubling safety/oversight issues (privacy violations, delayed care/diaper changes, bedsores, room moves without consent). Food and some areas felt run-down and unclean at times. Bottom line: excellent people and therapy when you get them, but serious management, safety and consistency concerns - I wouldn't recommend it without extreme caution.

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    4.10 · 49 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.7
    • Meals

      1.0
    • Amenities

      2.2
    • Value

      1.0

    Location

    Map showing location of Golden LivingCenter - Golden Rule

    About Golden LivingCenter - Golden Rule

    Golden LivingCenter - Golden Rule, also listed as GGNSC Richmond LLC, is a long-term care and skilled nursing facility with 170 beds, where people can get both short-term rehabilitation and long-term care. The staff offers 24-hour supervision and a 24-hour call system, and the care team helps with medication management, bathing, dressing, and transfers, so residents get support with the daily things that can get harder with age or illness. Many residents at Golden Rule Care Center have unique needs, so the nurses and therapy staff create care plans for memory care, diabetes management, high acuity care, incontinence care, and non-ambulatory care. The facility offers discharge planning, pain management, cognitive training, respite care, pharmacy, restorative care, doctor and dental visits, audiology, eye care, and IV therapy, and you'll find short-term and long-term therapies such as stroke rehabilitation, balance management, wound care, pulmonary care, physical therapy, speech therapy, and occupational therapy all onsite. The building has private suites, private bathrooms with wheelchair-accessible showers, cable TV, kitchenettes, air conditioning, telephone service, and Wi-Fi, and the rooms come furnished if needed.

    Meals are prepared by a chef and served restaurant-style in the dining room, which is nice for folks who like to linger over coffee with others, and residents can choose allergy-sensitive foods, a diabetes diet, or get special menus, with all-day dining available if someone's hungry at off hours. Housekeeping, laundry, and linen service keep the day-to-day chores off residents' plates. People have access to onsite barber and beauty shop, spa and wellness areas, family support services, dry cleaning, business room, game room, activity and fitness rooms, and movie nights in a small theater. The grounds offer walking paths, gardens, outdoor programs, and there are both indoor and outdoor common areas with lounges where people can gather or relax. Each week and throughout the month, the staff organizes activities onsite and off, including music programs, fitness classes, devotional times, community-sponsored and resident-run activities, and spiritual services for those who find comfort in faith. The facility is pet-friendly for visits and has arrangements for resident parking and complimentary transportation. Families will find discharge planners and financial guidance on Medicaid, Medi-Cal, Medicare, and VA contracted benefits.

    Residents who need wheelchair showers, assistance with mobility, or specialized services like Alzheimer's and dementia care can get those services in separate secured areas. There's both outpatient therapy and high-acuity skilled nursing for people recovering from surgery, stroke, or illness. The building offers an emergency alert system, concierge services, and move-in coordination to help new arrivals settle in. The staff includes licensed nurses and therapists, and the community works with outside providers when needed for things like dialysis. People rate the facility an average of 3.8 out of 8 reviews, which shows folks have mixed but generally positive feelings about their stay. Meals, support, health care, activities, and everyday services come together at Golden LivingCenter - Golden Rule to help residents stay as comfortable as they can in a place that tries to cover both social and medical needs.

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