Overall sentiment in the reviews is strongly mixed: many reviewers enthusiastically praise Harrison's Crossing Health Campus for its modern, attractive facility, clean and well-decorated rooms, robust activities program, and excellent dining, while a substantial number of reviews raise serious concerns about clinical care, staffing, communication, and safety. The facility's physical plant and amenities receive consistent positive remarks — reviewers describe a hotel/resort atmosphere, private rooms, tasteful decoration, on-site amenities (including an on-site pub and outing opportunities), and a campus that is hospital-adjacent and well integrated into the Terre Haute community. Multiple reviewers singled out admissions staff and specific employees (Leslie Garcia) for providing smooth transitions and exceptional customer service.
Care quality and clinical safety show the greatest divergence in reviewer experience. Numerous accounts describe attentive, compassionate nursing and therapy staff who delivered rapid therapy-driven improvement and helped residents return home. Physical therapy, in particular, is repeatedly cited as excellent by many reviewers; therapists and rehab staff are described as responsible for meaningful recovery. Conversely, there are multiple, serious negative clinical reports: medication errors (delayed, omitted, or improper administration), missing breathing treatments, a clogged respiratory tube that required hospitalization, infections, unaddressed bedsores, and delayed bandage changes. Some reviewers reported that hospice care began earlier than expected, implying clinical deterioration possibly linked to care lapses. These incidents indicate variability in clinical oversight and potential lapses in nursing practice and monitoring.
Staffing and consistency of staff performance are recurring themes. Many reviewers praise individual caregivers as kind, respectful, and family-like, and say staff remembered residents' preferences. However, reports frequently note understaffing, especially during evenings, with descriptions of lazy or sullen evening staff and slow or absent responses to call lights. This inconsistency correlates with a number of adverse outcomes in the negative reviews, including falls (in at least one case attributed to a call light left on), delayed responses to requests, and neglectful hygiene care such as patients not being bathed, left in filth, or having soiled sheets. These issues are amplified by accounts of poor communication and perceived dishonesty from administration, including failure to contact families after major health events and excuses when clinical problems arise.
Dining and activities are another area with mixed but generally positive feedback. A strong subset of reviewers praise the food as delicious, chef-driven, and fine-dining-like; servers remembering names and preferences is noted positively. The campus offers a variety of activities — weekly entertainment, live music, outings, shopping trips, and special events — and many residents and families report meaningful socialization and an active social calendar. Nonetheless, there are isolated but notable failures in dining operations: running out of food, meals not delivered, dietary errors (including dessert served to a diabetic and Ensure supplement not provided daily), and coordination problems during short stays. These problems suggest that while the dining program can be excellent, operational or staffing issues occasionally undermine reliability.
Management, communication, and operational logistics attract consistent criticism from detractors. Problems cited include poor communication with families, administrative delays or unresponsiveness, transportation coordination issues (last-minute calls, scheduling problems), and billing/cost concerns (some reviewers felt the high daily rates were not matched by care quality). There are also mixed reports about therapy — while many found rehab outstanding and credited staff with returning them home, other reviewers criticized the therapy department for not challenging or encouraging residents, implying that family involvement was necessary to achieve progress. This variability indicates inconsistent protocols or execution across teams and shifts.
In summary, Harrison's Crossing Health Campus offers a modern, well-appointed environment with many strengths: strong rehab services (for many), excellent dining and activities, compassionate individual caregivers, and amenities that create a pleasant campus atmosphere. However, reviewers repeatedly warn of uneven care quality driven by staffing shortages, inconsistent evening coverage, medication and clinical safety lapses, hygiene and sanitation failures, and communication problems with administration. These negative reports include serious adverse events (respiratory tube clogging, infections, bedsores, falls) and systemic issues (kitchen shortages, missing nutritional supplements, unreliable call responses) that warrant attention. Prospective residents and families should weigh the facility's strong environmental and programmatic offerings and the potential for excellent therapy and interpersonal care against the documented variability in clinical reliability and operational consistency. Asking specific questions about staffing levels by shift, medication administration protocols, wound and skin care processes, infection control, transportation logistics, and dietary management (including diabetes protocols and ensured supplements) would be prudent before placement.
