These reviews present a strongly mixed and polarized picture of Signature HealthCARE of Terre Haute. Many families and residents praise the facility’s people and therapy services, reporting compassionate nurses, hands-on CNAs, and a rehabilitation team that delivers measurable functional improvement and pain reduction. Several reviewers describe staff going “above and beyond,” with maintenance, social workers, business office staff, and particular individual caregivers (named in multiple reviews) providing exceptional, supportive service. The therapy department is frequently singled out as a strength—teams that come to patient rooms, successful prosthetic and mobility outcomes, and short-stay rehabilitation successes were commonly reported. Activities and memory-care programming also receive positive comments, with engaging outdoor events and social opportunities contributing to a homelike, family-like atmosphere in many accounts. Multiple reviewers also note that parts of the building are well maintained, accessible, and comfortable.
Counterbalancing those positives are significant and recurring concerns about inconsistent care quality, understaffing, and safety lapses. Many reviewers describe serious failures: delayed or missed medications (including pain relief), inadequate wound care or tube-feeding management, dehydration, falls, and in extreme cases hospital readmissions or decisions to transfer to hospice at home. Numerous accounts report hygiene and cleanliness problems ranging from lingering odors to urine- or feces-soiled rooms and hallways, missed showers, and laundry mishaps (lost or returned clothing that no longer fits). Call-light response times and aide availability are frequently criticized; families often report having to provide direct care because staff were slow or unavailable. These issues are often attributed to inconsistent staffing levels and poor handoffs between shifts, producing markedly different experiences depending on time of day, unit, or attending staff.
Management and communication emerge as another theme with mixed feedback. Several reviews commend administrators, social workers, and business office staff for helpful interactions and good communication, and some note administrators stepping in to resolve issues. Conversely, other reviews accuse management of being unreachable, dishonest, or unaccountable, and warn that complaint hotlines and follow-up may be ineffective. This variability suggests uneven leadership visibility or inconsistent escalation practices across different incidents. Reviewers also warn that tours may present an overly positive view, so families should verify operational details in person.
Dining and ancillary services are similarly mixed. Some residents praise the dietary staff for accommodating special requests and offering enjoyable meals with a la carte options. Others report poor, repetitive meals, lack of fresh fruit, high-carbohydrate menus, missing beverage options (decaf coffee, hot tea), and even a few accounts of food safety problems. Maintenance is mostly praised when responsive—some reviewers highlight staff who promptly repair rooms and address issues—yet other reviewers note facility defects like toilet leaks, ants, and damaged furniture in particular rooms.
A notable pattern is the polarization of individual experiences: many reviews are glowing—citing skilled clinicians, attentive therapy, and a warm, family-like culture—while other reviews recount alarming neglect and safety risks. Several reviewers specifically call out particular exemplary staff members (Tiffany, Felicia, Lori are among those named), indicating that high-performing employees can strongly influence perceptions. At the same time, structural issues such as staffing levels, shift-to-shift variation, laundry and housekeeping reliability, and medication administration processes repeatedly surface as root causes of negative experiences.
For families considering this facility, the reviews suggest careful, targeted questions during tours and admissions: inquire about staffing ratios on day/night/weekend shifts, policies and metrics for medication administration (timeliness and documentation), wound care and tube-feeding protocols, laundry processes and lost-clothing procedures, cleaning frequency for rooms and shower areas, infection-control practices, and escalation pathways for family concerns. Ask to see the specific unit where the resident would be placed and request references from recent families who had residents on that unit. Also clarify dining accommodations for special diets, pricing and what the monthly fee includes, and how the facility handles transfers for higher-acuity needs.
In summary, Signature HealthCARE of Terre Haute demonstrates clear strengths—particularly in rehabilitation/therapy, many compassionate staff members, active programming, and some well-maintained areas—but those strengths coexist with serious and recurring weaknesses in consistency of care, staffing levels, medication timeliness, cleanliness, and management responsiveness. The experience appears to depend heavily on the unit, shift, and individual staff on duty. Prospective residents and families should weigh the documented successes against the reports of neglect and safety lapses, perform thorough, unit-specific inquiries, and monitor care closely after placement.
