Overall sentiment in the reviews for Westridge Health Care Center is mixed but leans heavily toward concern. Positive comments cluster around activities, social services, and some individual staff members and leadership. Several reviewers explicitly praised the activities program, social services support, and named a leader (Angie) as providing good leadership. A number of reviewers described staff as caring or "fantastic," and some noted that the facility felt smaller and more intimate, with food that was acceptable (described as "hospital-style"). These positive remarks suggest that in certain areas—especially social engagement and some interpersonal staff relationships—the facility can perform well.
However, the negative themes are frequent, serious, and consistent across multiple reviews. The most commonly mentioned issues are environmental and maintenance problems: persistent urine odor, dirty rooms and carpets, and an overall sense that the facility has not been updated since the 1990s. Specific safety and upkeep concerns were cited (shattered front door glass, old dirty carpeting), and the presence of a cat raised allergy and hygiene concerns for some families. Reviewers also reported theft or loss of personal items (a missing perfume bottle) and described the facility as "a dump" in some accounts.
Clinical care and safety concerns are prominent and alarming in several summaries. There are multiple mentions of medication and administration issues — including a nurse needing a magnifying glass to read medication labels and general unease about injections — which raise questions about staff training, competence, and medication safety protocols. More serious are allegations of resident abuse and physical injury (bruises, stitches), instances of promised therapy not being delivered, and restricted family visitation in at least one case. One reviewer reported involvement of Adult Protective Services and that legal action had been initiated, indicating that some complaints escalated beyond informal grievances.
Management, staffing, and communication emerge as systemic problems in the reviews. Families reported poor communication from management, unresponsive supervisors, and restricted visitation policies. Several reviewers pointed to low wages and implied high turnover or low morale among staff, which can contribute to inconsistent care. At the same time, some reviews single out individual staff and leadership positively, suggesting there may be variability between shifts, units, or time periods. The contrast between reviewers who called the staff "fantastic" and others who described nursing staff as unfriendly implies inconsistency in staffing quality and resident experience.
Dining and activities are two areas where the facility received clearer positive feedback: activities were described as "amazing," and social services received praise for being excellent. Food was noted as "good though hospital-style," indicating it may be acceptable but not exceptional. These strengths are important for resident quality of life, but they do not override the more serious safety, hygiene, and communication concerns raised.
Patterns across the reviews indicate significant variability in resident experience. Some families report clean, well-run interactions with caring staff and strong leadership; others report a dirty, poorly maintained environment with serious safety and care shortcomings. The frequency of hygiene and odor complaints, combined with medication-handling worries and allegations of abuse or injury, suggest systemic issues that warrant caution.
Based on these reviews, prospective residents and families should approach Westridge Health Care Center with caution. If considering this facility, it would be prudent to: (1) conduct an in-person tour at different times of day and on different days of the week to assess cleanliness and staffing consistency; (2) ask management directly about medication administration protocols, staff training, turnover rates, and how they handle complaints and investigations; (3) inquire about therapy schedules and written guarantees regarding promised services; (4) check regulatory records and any Adult Protective Services or legal actions that may be public; and (5) speak to multiple families to get a sense of variability in experiences. The mixed nature of the reviews—some strong positives amid several serious negatives—means decisions should be guided by careful, specific verification of the issues most important to the prospective resident.
