The reviews for Village Manor reveal a mixed but strongly polarized picture: many reviewers praise the facility for caring, communicative staff, well-kept grounds, reasonable pricing, and an active, home-like atmosphere, while a subset of reviewers report serious problems including neglect, abusive behavior, medication concerns, and pest issues. Overall sentiment is that the facility provides good value and attentive care in many cases, but there are notable and significant negative reports that families should investigate before committing.
Care quality and staffing is a central and recurring theme. Numerous reviews highlight attentive, professional, and compassionate caregivers who coordinate medical appointments, provide timely updates, and show genuine concern for residents and families. Night staff and CNAs are singled out positively in multiple accounts. Rapid admissions and proactive staff communication are also appreciated. Conversely, several reviewers describe troubling incidents: allegations of abusive or rude staff, neglectful care such as residents not being fed or changed at night, improper transfers, and at least one report of morphine being administered without consent. There is inconsistency in staff behavior — while some family members were “impressed” and described staff as kind and professional, others experienced poor treatment or a “cranky” day nurse. These opposing accounts suggest variability in staff performance and possible problems with training, oversight, or staffing continuity.
Facility and environment aspects are generally praised but not uniformly so. Positive comments focus on the private rooms, a pleasant front entry and enclosed foyer, and park-like outdoor spaces with a gazebo and bird feeders that support outdoor/in-person visits (especially noted after COVID restrictions eased). The exterior is described as neat and clean. However, very serious concerns about pest infestations (bed bugs, crickets, roaches) appear in the reviews and directly contradict the otherwise clean exterior observations; these reports are significant and merit immediate verification. Additionally, at least one reviewer reported a misidentification incident at a back door, pointing to potential lapses in resident security or intake/transfer procedures.
Dining, activities, and daily life receive mixed feedback. Several reviewers praise meals and note residents are being fed well, and activities such as bingo and ongoing interactive programming are appreciated and contribute to a home-like atmosphere. That said, some families experienced delayed supper service and situations where residents were not fed, which aligns with the neglect reports mentioned above. Activity offerings and staff engagement are clear strengths when present, but meal service consistency appears uneven.
Communication and management practices show both strengths and weaknesses. Many family members value regular updates by phone, text, and email and note good coordination with outside providers. Outdoor visits and in-person visits reopening after COVID restrictions are also noted positively. On the negative side, there are complaints about poor phone responsiveness, being hung up on, transfer hassles, and difficulty reaching loved ones — issues that can cause significant stress for families. Management responsiveness appears variable: while some reviews depict proactive communication, others report frustrating barriers to effective contact.
Patterns and takeaways: the most frequent positive themes are compassionate staff (especially certain nurses and CNAs), good grounds and private rooms, active family communication, reasonable cost, and an engaging atmosphere. The most serious negative patterns include allegations of abuse or neglect, medication administration concerns, pest infestations, and inconsistent communication or operational lapses (meal delays, misidentification, transfer issues). These negative issues are severe enough that they should be explicitly addressed by facility leadership and verified by prospective families before placement.
Recommendations for families based on these reviews: visit the facility in person to observe staff-resident interactions, inspect both common and resident areas for pest signs, ask detailed questions about staffing ratios, staff training and turnover, medication administration protocols and consent procedures, and communication practices (how and how often families are updated). Request recent inspection reports or pest-control documentation, inquire about incident reporting and resolution processes, and ask to speak with families of current residents if possible. While Village Manor receives meaningful praise for caregiving, grounds, and value, the reported serious concerns warrant careful, specific inquiry to ensure consistent, safe care for your loved one.
