Overall sentiment in the reviews of Anthony Community Care Center is mixed, with clear reports of compassionate caregiving from some staff members contrasted by multiple serious operational and management concerns. Several reviewers praise individual caregivers and the facility’s ability to accept hospice patients, describing staff as extremely kind and reporting that residents received great care. At the same time, there are multiple allegations of administrative and staffing problems that raise concerns about resident safety, staff morale, and consistency of care.
Care quality appears uneven across the facility. Positive comments indicate that some nursing staff provide attentive, compassionate care and that the facility can manage hospice cases effectively. These accounts highlight that, when staffing and individual caregivers are functioning well, residents can receive appropriate and dignified care. However, other reviews describe markedly negative service experiences that conflict with these positive reports, suggesting a lack of consistent standards or oversight across shifts or teams.
A dominant theme among negative reviews is problems related to management and staffing. Reviewers allege mistreatment of staff by administration and single out the Director of Nursing (DON) as having an outsized, negative influence on staffing decisions. Specific operational issues reported include CNAs being underpaid, scheduling problems, and payroll or shift-assignment irregularities. These issues are linked in the reviews to high staff turnover and many employees reportedly looking for other jobs, which in turn can degrade continuity of care and institutional knowledge crucial to resident well-being.
There are also reports of hostile or rude behavior toward residents or families, including a named allegation against an employee identified as Tori Williams for insults and name-calling; some reviewers request formal disciplinary action or layoffs in response. While these are individual allegations rather than facility-wide proven facts, their presence in multiple reviews indicates potential problems with staff conduct, accountability, and grievance resolution processes.
Operational instability is another notable pattern: reviewers mention scheduling and payroll problems as practical barriers to reliable care, and at least one summary references a potential facility closure. Whether this is rumor or imminent reality is not clear from the reviews provided, but even the suggestion of closure can contribute to low morale and accelerate turnover. Taken together, pay issues, scheduling chaos, management influence, and turnover form a cluster of concerns that are likely to affect both staff retention and the day-to-day resident experience.
Information about non-clinical aspects such as facilities, dining, and activities is sparse or absent in the supplied summaries. Because reviewers focused mostly on staff behavior, management, and care quality, there is insufficient detail to form conclusions about physical environments, meal quality, recreational programming, or other amenities. The one operationally relevant positive—that the facility accepts hospice patients—suggests some capability in end-of-life care, but the extent and quality of related services beyond individual caregiver praise cannot be fully assessed from these summaries alone.
In sum, the reviews depict a facility where compassionate, high-quality caregiving exists but is not uniformly guaranteed. Management and staffing problems—alleged administrative mistreatment, influence by the DON over staffing, underpayment of CNAs, scheduling failures, and high turnover—are recurring, serious concerns that could undermine care consistency and resident safety. There are also specific allegations of rude or abusive staff conduct that warrant investigation. For anyone evaluating Anthony Community Care Center, the mixed feedback suggests the need for careful, up-to-date inquiry into staffing stability, management practices, payroll and scheduling procedures, and complaint resolution processes in addition to direct observation of care during visits.
