Overall sentiment across the provided reviews for Medicalodges Frontenac is highly polarized. A portion of reviewers report excellent experiences: they describe outstanding, compassionate care, praise exemplary nursing staff and caring CNAs/med aides, and note respectful maintenance and housekeeping. Several reviewers specifically call out helpful rehabilitation services and say the facility is clean most of the time. When experiences are positive, families highlight an administrative team that listens to concerns and recommend the facility strongly.
In contrast, there are serious negative reports that point to potentially significant care and safety concerns. Some reviews allege rude or uncaring nurses, delays in medication administration, ignored call lights, unattended bedsores, and at least one reported patient fall. A subset of reviews uses very strong language — including “neglect,” “lack of compassion,” and “nightmare” — to describe their experiences. These reports raise red flags around timely medication delivery, wound and skin care/pressure-sore monitoring, fall prevention, and responsiveness to resident needs.
A consistent pattern in the critiques involves leadership and consistency. Multiple reviewers criticize the Director of Nursing and express frustration with administration, describing leadership as incompetent or not particularly helpful. At the same time, other reviewers say administration was responsive, indicating inconsistency in management performance or variable experiences depending on timing, staff on duty, or who in administration is involved. This mixed feedback suggests that the quality of oversight and follow-through may fluctuate, contributing to widely divergent resident and family experiences.
Facility cleanliness is another mixed theme. Several reviews report that the facility is clean most of the time and that housekeeping is respectful, but at least one reviewer specifically notes a urine odor problem. This suggests generally acceptable housekeeping with occasional sanitation lapses or persistent localized odor issues that management should address.
Staffing appears to be uneven: while many reviewers praise aides and nursing staff as caring and competent, other reviews describe them as rude or neglectful. Some reviewers call aides and nurses “decent” or “good,” which may reflect average or adequate performance in some shifts, while the most severe complaints point to moments of neglect or poor care. This inconsistency implies variability in staff training, staffing levels, supervision, or morale that impacts resident experience.
What is notably absent or underreported in these summaries is detail about dining, activities, social programming, or clinical outcomes beyond the specific safety and care incidents mentioned. Where information is provided, the emphasis is primarily clinical and operational (care quality, medication timing, wound care, rehab services, cleanliness, and leadership responsiveness).
For prospective residents and families, these reviews indicate the facility can provide excellent, compassionate care and effective rehab services, but there are also documented instances of serious lapses. If considering Medicalodges Frontenac, it would be prudent to: (1) meet with nursing leadership and ask specifically about medication administration protocols, call light response times, fall-prevention measures, and pressure sore prevention/treatment; (2) request recent inspection and complaint records; (3) tour multiple units and observe staff interactions during different shifts; (4) speak with current family members or residents about consistency of care; and (5) clarify how the facility addresses odors and cleanliness issues when they arise. These steps can help determine whether the facility’s strengths align with your priorities and whether the risk areas identified in several reviews are being actively managed.
