Overall sentiment in these reviews is mixed and highly polarized, with a strong pattern of inconsistency across different shifts, teams, and timeframes. Multiple reviewers praise the frontline caregivers — CNAs, aides, many nurses, and the DON/ADON — describing them as compassionate, attentive, kind, and professional. These positive reviews highlight a clean, welcoming environment, respectful treatment of visitors, heartwarming resident interactions, and specific examples of good service such as smooth sign-in, being escorted to rooms, Christmas gift distribution, and staff spending personal time with residents (including interaction with pets). Several reviewers explicitly rate nurses, aides, DON, ADON, and support staff as A+ and note that medical staff had improved to A+ in some respects.
However, an equally strong set of negative reports points to major problems with management, culture, and inconsistent care. Multiple summaries accuse upper management of being a joke, money-driven, and responsible for high staff turnover. These critiques extend to leadership issues, poor staff accountability, and claims that staff are not taking responsibilities seriously. Several reviews describe a negative work environment characterized by drama, unprofessional behavior, and instances where nurses ignore or mistreat CNAs. There are specific and alarming allegations of poor resident care in some cases — including hygiene lapses (hair in mouth), nurses on phones instead of caring for residents, and plans by some reviewers to report the facility to state authorities.
Safety and staffing concerns are recurring themes. Reviewers reported sleep disruption for residents, unsafe staffing levels, and even underage staff operating lifts — all of which raise potential regulatory and resident safety flags. While some reviewers state the facility is safe and nurturing when adequate staff are present, others explicitly warn against the location or describe it as not a good place for residents or employment due to staffing and management problems. This dichotomy suggests that care quality may depend heavily on which staff are on duty and how well management is supporting them.
Dining and nutrition also emerge as a notable area of concern. Although two cooks were singled out positively, the kitchen received low grades in some reviews (D or C) and was criticized for limited portions. This points to uneven meal quality or inadequate food service at times, which can impact resident satisfaction and health.
A key pattern across reviews is the clear split between praise for direct-care employees and criticism of higher-level management. Many reviewers explicitly commend CNAs and direct caregivers as hardworking and compassionate, while simultaneously criticizing upper administration for decisions that allegedly prioritize finances over resident care and contribute to staff turnover. Some reviewers elevate the DON and ADON as exceptions within management, crediting them with good decisions and leadership, but note that broader leadership issues persist above that level.
In summary, The Legacy at Herington appears to provide excellent, compassionate care at times — primarily attributable to dedicated frontline staff and certain strong clinical leaders — but suffers from significant inconsistency and systemic problems tied to management, staffing practices, and dining services. Prospective residents and families should weigh both sets of reports: the facility can deliver high-quality, warm, respectful care under the right circumstances, yet there are credible reports of lapses in hygiene, unsafe staffing, poor accountability, and leadership failures that could materially affect resident well-being. If considering this facility, ask specific questions about current staffing ratios, leadership turnover, recent state inspections or corrective actions, how the kitchen and nutrition services are managed, and how complaints or incidents are handled to determine whether the unit or timeframe you are considering reflects the positive or negative experiences described in these reviews.
