The reviews for Manor Place Retirement Apartments present a strongly mixed portrait with some clear areas of praise and a number of pronounced and recurring concerns. On the positive side, multiple reviewers describe the apartments themselves as nicely sized, with some residents calling the building well-maintained, clean, and quiet. Several accounts emphasize a friendly resident population and a family-home atmosphere that helped newcomers "settle in." Activities programming — including music and entertainment — is highlighted repeatedly as diverse and proactive, and a portion of reviews praise staff as compassionate, supportive, attentive, and instrumental in major health recoveries (one reviewer credited staff with helping them through illness and a liver transplant). These favorable reports often use strong language such as "angels" and indicate good relationships between staff and certain residents, with attentive check-ins and hands-on care noted by some families.
Contrasting those positives are many substantive and specific complaints that recur across reviews. Dining is a frequent area of dissatisfaction: reviewers report very small food portions, a strict policy of "no seconds," and an allegation that leftovers are shared with staff. Kitchen facilities in apartments are described as small with older appliances. Safety and maintenance concerns appear in multiple comments — most notably an elevator whose last known inspection was in 2011 and smoke alarms that reportedly beeped for as long as three months. Other reviewers say the facility needs repairs and that medication management and hands-on care are lacking in some cases. These operational and safety issues are notable because they can directly affect resident well-being.
Management and culture emerge as a major fault line in the reviews. Several reviewers allege unprofessional behavior, controlling management practices (including reports of "spies"), overcharging, and lack of transparency (no floor plans and no clear price information). More serious are repeated allegations of discriminatory behavior and racism attributed to the owner named Syed, and claims that African-American residents are not welcomed. These are severe accusations that, if accurate, point to systemic problems in how the community is managed and who feels comfortable living there. Some reviewers also report that staff were unfriendly or inattentive, underscoring the unevenness in how residents experience care and daily life.
Policies and communication are additional areas of friction. The pet policy is reported to be restrictive (40-lb limit) and some reviewers explicitly state "pets not welcome," which may be important for prospective residents who have companion animals. There are also mentions of smoking policies and that the surrounding area may be "not acceptable" for some residents, suggesting location or neighborhood concerns. Finally, information availability is an issue: reviewers cite a lack of transparent pricing, missing floor plans, and difficulty obtaining clear program details, which complicates decision-making for prospective residents and families.
Overall sentiment is polarized: some residents and families describe a supportive, activity-rich, and affordable community with staff who provide excellent personal care, while others recount troubling management practices, safety and maintenance lapses, poor dining experiences, and alleged discriminatory behavior. Prospective residents should weigh both sides carefully. Important next steps before decision-making would include: (1) asking for up-to-date elevator and safety inspection records and clarification about the smoke alarm incidents, (2) requesting written policies on dining, leftovers, medication management, and pet rules, (3) obtaining transparent pricing and floor plans, (4) meeting multiple staff and residents at different times to gauge consistency in care and atmosphere, and (5) documenting and asking management directly about any allegations of discriminatory practices to judge their response and accountability. These actions can help determine whether the positive experiences described align with a prospective resident’s priorities or whether the documented concerns represent risks that outweigh the benefits.
