Overall sentiment in the reviews is largely positive about Locust Grove Village’s environment and many members of the staff, but there are several notable and recurring concerns about specific aspects of clinical care and operational reliability. Multiple reviewers highlight friendliness, compassion and professionalism among staff; praises include a wonderful director, competent nursing personnel, a welcoming greeter, and repeated comments that residents are "well cared-for" and reassured about their care. The facility itself is described as clean, beautiful, and welcoming, and reviewers point to activities such as music programs and community events (for example a yard sale) that contribute to a pleasant atmosphere.
Care and staffing are described in mostly favorable terms: many reviewers emphasize genuine, trustworthy attention from staff and say residents receive good nursing and compassionate support. The director and several staff members received explicit praise, and comments like "best place around for the elderly" and "good nursing home, great staff" reflect strong satisfaction from some families and residents. Assisted living check-in and general interactions for many visitors appear to be positive experiences.
However, the reviews also contain several serious, specific clinical and operational complaints that temper the overall positive impression. At least one reviewer reports that a "night nurse failed to follow doctor's orders," that a patient was left in "severe pain and not adequately cared for," and that family members had to intervene directly to secure appropriate care. There is also a report of an "injury during shaving," which raises safety concerns. These items suggest isolated but potentially significant lapses in clinical adherence and resident safety that families found alarming.
Operational reliability and communication issues appear as recurring themes as well. Reviewers mention that meals were "forgotten for at least 2 meals," and one summary explicitly notes that "care efficiency could be improved." In addition, while the director is praised in some accounts, another review references "inappropriate dealings with family," indicating inconsistent communication or conflict-resolution practices between staff/management and relatives. Together these comments point to areas where process controls, staff training, or supervisory oversight might be inconsistent across shifts or teams.
In terms of resident life and environment, the feedback is strongly positive: the premises are clean and attractive, staff engage residents with music and community events, and front‑of‑house interactions (friendly greeter) make the place feel welcoming. Such strengths contribute to numerous endorsements and statements that residents are comfortable and happy there.
In summary, Locust Grove Village appears to provide a warm, clean, and community-oriented setting with many compassionate and competent staff members. At the same time, reviewers report isolated but serious concerns around clinical adherence (missed physician orders), pain management, a shaving-related injury, missed meals, and occasional problematic interactions with family members. These patterns suggest the facility generally performs well in atmosphere, day-to-day care, and resident engagement, but would benefit from stronger and more consistent clinical oversight, improved meal and care delivery processes, and clearer, more consistent family communication to address the reported lapses and ensure reliability across all shifts.
