Overall sentiment in the reviews is mixed but clear patterns emerge: many reviewers emphasize exceptionally compassionate, kind, and hardworking staff and a strong rehabilitation program, while a subset of reviews raise serious safety, clinical, and operational concerns. The facility receives frequent praise for the human side of care—staff who treat residents like family, social workers who problem-solve, physical and occupational therapy teams that deliver excellent rehab outcomes, and numerous instances of staff going above and beyond (including after-hours gestures and thoughtful attention to residents). Multiple reviewers describe the environment as welcoming, warm, and resident-focused, with long-tenured staff, good management engagement, and activities that bring enjoyment and structure to residents' days. These positive reports often cite knowledgeable, unhurried professionals who provide personalized care and strong transition support back home. Many families explicitly state they would recommend the facility based on their experiences and highlight peace of mind, safety, and attentive nursing or therapy care.
Contrastingly, a notable cluster of reviews report serious problems that suggest variability in care quality and operational consistency. Repeated themes include understaffing and inadequate training, leading to delays or omissions in basic care (bedsheets unchanged, missed baths, delayed therapy). Several reviewers describe unsanitary conditions and even food-safety incidents (including alleged food poisoning), which is a direct contradiction to other reviewers who call the facility clean and well-maintained. The presence of broken equipment, needed room repairs, and lapses in hygiene indicate that maintenance and environmental controls may be inconsistent across units or shifts.
Clinical safety concerns are among the most alarming patterns. Multiple reviewers cite poor diabetes management: insulin administration failures, improper carb counting, unclear carbohydrate content of meals, and reported risk of harm including seizures. There are also reports of sores and neglect attributed to inadequate clinical oversight. Additional critical incidents include delays in hospital transport and at least one reviewer alleging a premature death related to care delays. These reports point to potential systemic gaps in clinical protocols, staff competency for complex medical needs, and emergency response processes.
Communication and administrative issues are another recurring theme. While some reviewers praise transparency, helpful tours, and a responsive social work team, others report unresponsive phones, an inattentive receptionist, confusing or poor billing statements, and difficulty reaching ownership or senior leadership. Several reviewers felt staff were defensive or unwilling to accept responsibility when issues occurred, and some describe specific leaders (e.g., LPNs) as having poor bedside management or attitude. These mixed accounts suggest that family communication and complaint resolution are inconsistent and may depend heavily on which staff members or managers are involved.
Dining and nutritional services receive mixed feedback but include several specific criticisms: food described as "disgusting," a lack of qualified dietetic oversight, unclear carbohydrate labeling, and at least one report of food poisoning. Given the concurrent reports of diabetes mismanagement, shortcomings in dining and dietetic services present a compounded risk for residents with medical dietary needs. Conversely, other reviewers found meal service satisfactory or highlighted caring staff providing extras, so the issues may be intermittent or related to specific meal periods or staff.
Activities and resident engagement are predominantly praised, with many reviews noting fun and meaningful events, an active activities department, and staff who create memorable experiences. A minority of reviewers indicated activities could improve, often citing COVID restrictions as a factor that limited programming. Rehabilitation services in particular are a consistent strength in the reviews—"awesome place to rehabilitate," excellent therapy teams, and positive rehab outcomes appear frequently.
In sum, Lansing Care & Rehabilitation Center appears to have a strong core of devoted caregivers, effective rehab services, and a family-oriented culture that many residents and families value highly. However, an important minority of reviews documents serious lapses: understaffing, inconsistent cleanliness, clinical safety failures (notably diabetes and wound care), food-safety concerns, broken equipment, and administrative communication problems. The pattern suggests variability in the resident experience that may be related to staffing levels, training, and shift-by-shift leadership. Prospective residents and families should weigh the facility's clear strengths in compassion and rehabilitation against the documented risks; when touring or evaluating the center, families may wish to ask specific questions about staffing ratios, diabetes and medication protocols, dining oversight/dietitian availability, infection control practices, maintenance procedures, and how the facility handles escalation, transport, and billing issues to assess current performance and whether the concerns noted in some reviews are being actively addressed.
