Overall sentiment across the reviews is mixed but leans positive with strong, recurring praise for the staff and the family-like culture at Legacy at Salina. Many reviewers emphasize professional, friendly, respectful, and attentive caregiving. Staff responsiveness, openness to feedback, and routine communication mechanisms (including phone conferences) are repeatedly noted, and families report feeling informed and comforted about their loved ones’ care. Several comments specifically highlight prompt problem resolution and praise particular team members, including an activities director, describing the team as wonderful and highly recommendable.
Care quality is a central theme and shows a split in experience. A large portion of reviews describe excellent care — residents helped to recover mobility, staff acting professionally, and family members feeling included and at peace. However, a set of serious negative reports describe lapses in care: residents allegedly left unattended, left at dining tables for extended periods, or found passed out in shared spaces, and allegations of poor or disrespectful staff communication. These negative incidents are fewer in number than the positive comments but are significant because they point to potential safety and supervision concerns that management should address transparently and promptly.
Facility-related feedback is also mixed. Multiple reviewers appreciate the cleanliness and note that the mother or resident loves the place, while others report messiness and unclean areas. Security features such as face-reader entry are mentioned positively. Room size is a recurring complaint (rooms described as small). Parking is a prominent operational issue: reviewers report congestion, insufficient resident parking, staff parking in undesignated areas and blocking others, and underutilization of the employee lot. This logistical problem appears consistent and would negatively affect visitors and residents who drive.
Dining and activities receive generally favorable comments: restaurant-style dining, opportunities to eat with family, and good food are highlighted as strengths, and the activities director is described as “amazing.” That said, there are isolated complaints about cold food. Overall, programming and mealtime experiences are a selling point, but consistency in meal service temperature and presentation could be improved.
Management and communication show strengths in accessibility and openness to feedback, which likely contributes to the positive family sentiments. Given the presence of some serious negative reports (care lapses, unprofessional behavior, and cleanliness concerns), it would be important for leadership to investigate these incidents, reinforce training and supervision protocols, and communicate remediation steps to families to maintain trust. Addressing parking logistics and clarifying staff parking policy would remove a common frustration for residents and visitors.
In summary, Legacy at Salina is frequently praised for its caring, responsive staff, family-oriented environment, engaging activities, and generally good dining options. However, there are noteworthy and potentially serious concerns raised by some reviewers related to inconsistent care, isolated neglect incidents, unprofessional staff interactions, cleanliness, and parking congestion. Prospective residents and families should weigh the strong positives — particularly staff quality and communication — against the reported negatives, and should seek specific assurances from management about supervision, staffing practices, cleanliness protocols, and parking arrangements when considering move-in.
