Overall sentiment about Homestead Assisted Living & Memory Care of Crestview is mixed, with many reviewers praising the caring nature of direct caregivers, the pleasant grounds and spacious rooms, but a significant number expressing concern about staffing stability, management changes, and inconsistent quality of care. Positive comments consistently highlight friendly, professional staff members who make residents and families feel comfortable and updated. Several reviewers described the facility as clean, homelike, and cozy, with large studios and big common spaces such as a large dining area. The property’s outdoor features — landscaping, sculptures, and a botanical garden — are frequently noted as attractive and family-friendly. Reviewers also appreciated the connected cottages that make it easy for residents to join meals and activities, the presence of an Alzheimer's/Dementia unit and continuum-of-care options, and the generally good value and many personal recommendations given by families.
Care quality and staffing are the most prominent areas of divergence. Many families report excellent, attentive caregivers and responsive medical staff who keep families informed; those reviewers often emphasize that their loved ones receive wonderful day-to-day care and enjoy meals and activities. In contrast, a number of reviews allege serious problems tied to staffing shortages and turnover: long wait times after push-button calls, inconsistent assistance with daily needs (including missed showers and laundry scheduling), and lost personal items. More severe complaints include allegations of neglect resulting in bed sores or infections, and concerns about hygiene and odors in the memory-care area. These critical reviews often link problems to short staffing, poor teamwork, or specific staff behavior (phone use, unprofessional conduct) rather than the facility infrastructure itself.
Management and ownership also appear to be in flux in reviewers’ accounts. Some praise current management for staying on top of issues and even mention an on-site owner/manager presence; others say management is uncaring or out of touch. Several comments specifically report a perceived decline after Homestead took over operations — lost cooks, decreased meal quality, higher turnover, and a sense that the place has "gone downhill" since the ownership change. At the same time, other reviewers describe efficient operations, cleanliness, and being impressed during tours. This suggests variability over time or inconsistent experiences between different wings/units or caregiving teams.
Facilities and amenities receive largely positive remarks: large interior spaces, nice interior finishes in parts of the building, accessible dining and activity areas, and pleasant outdoor grounds. Some reviewers noted upgrades and the addition of a dementia care unit. However, there are also notes that the exterior appearance could use improvement and that some rooms or building elements need updating. Location and accessibility are potential drawbacks: the community is in a quiet neighborhood some distance from stores (one review cited about five miles to a Walgreens), and reviewers mentioned no sidewalks and single-lane road access, which could be a concern for families who want close proximity to services or easy pedestrian access.
Dining and activities are another mixed theme. Many families enjoy home-cooked meals and praise the food when the kitchen is well-staffed; others say meal quality deteriorated after staffing changes or ownership transitions and that a beloved cook was lost. Activity programming was described as robust by several reviewers, but COVID restrictions and outbreaks led to cancelled activities and reduced programming in some periods. Several reviews specifically praise the activity staff and the variety of events when they are operating normally.
Patterns and recommendations: the dominant pattern is variability — between different time periods (before vs. after ownership changes), between different units (memory care vs. assisted living), and between different staff shifts. Positive outcomes are strongly tied to stable, well-trained direct-care staff and engaged management; negative outcomes correlate with high turnover, short staffing, and perceived managerial inattention. Prospective residents and families should schedule a detailed tour, assess the specific unit of interest (especially memory care), ask about current staffing levels and turnover rates, inquire about infection-control practices and recent COVID history, sample meals, and confirm laundry/medication/shift schedules. If possible, speak to multiple families and observe staff interaction on different shifts to get a fuller picture.
In summary, Homestead Crestview offers many desirable features — caring caregivers (in many cases), attractive grounds, spacious rooms, a dementia unit, and a family-friendly atmosphere — but there are consistent red flags around staffing stability, management consistency, and certain care-quality incidents. The facility receives heartfelt endorsements from families who have had positive experiences, yet the frequency and seriousness of negative reports warrant careful, specific questioning during any decision process. Conduct an in-person visit, verify current staffing and management practices, and get recent references to ensure the experience you saw aligns with the current reality at the facility.
