Overall sentiment in the reviews for Meridian Rehabilitation and Health Care Center is highly polarized: a substantial number of reviewers report compassionate, skilled caregivers, excellent therapy services, and strong social work and admissions support, while an equally substantial set of reviews describe serious clinical failures, neglect, and unacceptable facility conditions. This divergence appears tied to inconsistent staffing levels, variable staff training or performance, and uneven management responsiveness. Several reviews describe exemplary individual staff members and teams — CNAs, therapists, social workers, receptionists and volunteers — who deliver meaningful, personalized care and communicate well with families. At the same time, other reviews recount dangerous lapses in basic nursing care, medication management, wound care, hygiene, and resident safety.
Care quality and clinical safety emerge as the central mixed theme. Positive reports emphasize high-quality nursing, good therapy outcomes, and staff who help residents regain strength and transition home. Therapy (PT/OT) is repeatedly highlighted as "top-notch," with named therapists and activities (balloon volleyball, Jeopardy, Easter egg hunts) that engage residents. Conversely, many reviews describe medication errors and missed doses (including missed weekend medications), questionable insulin administration practices, improper catheter attempts, and the absence of appropriate neurological referrals. Several reviewers allege serious wound-care problems, including bedsores that worsened (from 1 to 3), dried stool and pus in wounds, untreated infections, and delayed or absent bathing — all of which indicate lapses in basic nursing oversight. A small number of reviews claim catastrophic outcomes (falls causing serious injury, restraint/strapping incidents, and at least one report of a coma and death following an incident). These are serious allegations that recur enough to be a clear pattern of concern for clinical safety and oversight.
Staffing, workforce reliability, and culture are recurring determinants of residents' experiences. Many positive reviews single out dedicated CNAs, nurses, and support staff by name and describe teamwork, compassion, and above-and-beyond behavior. Multiple reviewers credit the social worker and admissions staff for proactive help with placement, discharge planning, hospice coordination, and family communication. However, a substantial portion of reviews point to chronic understaffing, extreme nurse-to-patient ratios (examples cited include 1 nurse to 38 patients on a station), overreliance on agency staff, and agency workers described as disrespectful or unprepared. These shortages are linked directly to delayed call-light responses, skipped ADL assistance (bathing, toileting), long waits for showers, and rushed or inattentive care (nurses on phones during tasks). The variability in staff performance — from standout caregivers to allegedly hostile or neglectful employees — suggests inconsistent training, retention issues, or uneven management oversight.
Facility environment, cleanliness, and maintenance receive mixed but often serious criticism. Several reviewers praise the facility's bright common areas, courtyard, game room and dining room views, noting recent painting and facility improvements under new management. Yet other reviews describe alarmingly poor hygiene: blood on floors and curtains, dried fluids on walls, corroding bathroom walls, strong fecal odors, bugs, overgrown outdoor areas, and general filth. Maintenance delays and unsafe bed/toilet setups are also reported. The coexistence of well-kept communal spaces and reports of unsanitary resident rooms suggests inconsistent housekeeping and maintenance practices, or that conditions can vary greatly between wings and shifts.
Dining and personal belongings are another area of contrast. Several reviewers compliment the dietary staff, flexible menu options (pre-fix or simple burgers/grilled cheese), and meals that satisfied picky eaters — even small gestures like daily hot chocolate and coffee. Conversely, other reviews report cold or greasy food, limited portions (especially on weekends), and inconsistent supply. Personal laundry and possessions are a persistent problem in negative reviews: clothes not labeled, washer problems, missing or mismatched clothing, and reported disappearance of cigarette packs and other items. These repeated complaints about laundry and lost property add to concerns about operational organization and resident dignity.
Management, communication, and responsiveness present a mixed picture with recurring concerns. Positive reviews note improved leadership, a knowledgeable Director of Nursing (DON), supportive administration, and successful efforts to improve the facility’s appearance and operations. Several reviewers say management and staff were transparent and helpful. However, a number of reviewers describe management as unresponsive or dismissive, failing to act on complaints (including serious clinical complaints), and in some cases accuse specific administrators of inappropriate behavior. Record-keeping problems, rushed transitions to long-term care paperwork, and poor follow-through on action items were also reported. The net impression is that when leadership is active and communicative, families and residents have good experiences; when leadership is absent or ineffective, problems escalate and persist.
The pattern in these reviews is one of variability driven largely by staffing consistency and management oversight. Recurrent themes suggest the facility can and does provide excellent individual care, strong therapy, and meaningful social interaction — but it also has episodes of dangerous neglect, clinical mismanagement, unsanitary conditions, and poor handling of residents’ belongings. For a prospective family or regulator, the takeaways are to verify current staffing levels and turnover, ask about wound care and medication management protocols (including weekend coverage), inspect resident rooms for cleanliness and safety, review how personal items and laundry are handled, and speak directly with the social work and nursing leadership about recent quality improvement actions. The multiple mentions of named staff who perform well also suggest that individual caregivers can greatly influence experience; however, because quality appears inconsistent across shifts and units, careful, ongoing oversight and clear communication with management are advised.
In short: Meridian Rehabilitation and Health Care Center receives both high praise for dedicated caregivers, therapy, and certain programmatic elements, and severe criticism for clinical neglect, staffing shortages, cleanliness issues, and management unresponsiveness. The facility shows signs of improvement in some reviews (new leadership, painting, committed staff), but the frequency and severity of negative reports — especially those alleging missed medications, worsening wounds, and serious safety incidents — identify significant risk areas that prospective residents and families should investigate further before placement.
