Overall sentiment across the reviews is strongly positive, with repeated emphasis on exceptional staff and a very attractive, brand-new facility. Many reviewers highlight the warmth, professionalism and responsiveness of the team — staff are described as friendly, caring, bubbly and engaged. Several staff members were named positively (Kaylee, Melissa, Matthew Smith) and multiple comments describe staff going above and beyond, being patient and engaged, and assisting families with resources. Management is repeatedly noted as receptive and willing to address concerns, and several reviewers said they would highly recommend Rushwood.
The facility itself receives consistent praise: reviewers frequently mention beautiful decor and artwork, spacious apartments with generous storage and kitchen space, and a comfortable, home-like atmosphere. Multiple comments point out that this is a newly built community, with many residents being among the first to move in. The property is described as pet-friendly and conveniently located. Cleanliness was called excellent by several reviewers, and the on-site chef and overall food quality received positive mentions from some families.
Programming and activities appear to be a strength. Reviewers mention organized get-acquainted events, coffee-and-donuts social hours, and robust activity offerings — including memory-care-specific activity stations (gardening, tools, puzzles). Residents are described as fun and engaged, and staff are praised for being energetic and passionate about programming.
However, a cluster of operational and transitional issues are also present in the feedback. Because the community is new and still completing final touches, reviewers reported incomplete amenities and temporary setbacks: kitchens or equipment not yet fully operational, contractors and painters working in areas, hallway lighting intermittently off, and other unfinished elements. Dining operations drew particular criticism in some reviews — long wait times, lack of servers, dirty tables and occasional restroom cleanliness concerns were mentioned. While several reviewers noted dining problems are being addressed, the issues were significant enough to be repeated.
There are also some notable individual concerns. One reviewer mentioned a shared room with a passkey, suggesting a potential privacy or security issue; another said the community was not wheelchair friendly. A few family members reported a relative who was unhappy to be there, signaling that emotional adjustment for new residents can be a challenge. Cultural or personal food preferences came up as a minor complaint ("food is okay but not what father grew up eating"). Cost was described as comparable by at least one reviewer, and deposit incentives were described as attractive.
In summary, Rushwood Senior Living is largely viewed very positively for staffing, appearance, apartment size and programming, with strong recommendations from several reviewers. The primary drawbacks are transitional growing pains typical of a new community — unfinished amenities, contractor activity, and specific dining service shortcomings — plus a small number of accessibility and privacy concerns. Management responsiveness and active staff engagement are strong mitigating factors; many reviewers note that when issues are raised they are listened to and addressed. Prospective residents and families should expect an attractive, well-staffed community with evolving services and should ask about the current status of amenities, dining operations, wheelchair accessibility, and room privacy before committing.
