Overall sentiment is highly polarized and inconsistent: a sizable portion of reviews praise the facility’s therapy programs, certain individual staff members, activities, and some aspects of housekeeping and food service, while many other reviews describe repeated, severe problems with basic nursing care, medication management, safety, cleanliness, and administration. The most consistent positive theme is the quality of rehab therapy (PT/OT/Speech) — multiple reviewers credit the therapy teams with enabling strong recovery outcomes, intense and effective sessions, and friendly, skilled clinicians. Numerous individual caregivers, activities staff, receptionists, and hospice teams are repeatedly singled out as compassionate, attentive, and hardworking. Several reviewers also reported clean rooms, pleasant dining areas, and successful dietary accommodations when the kitchen staff were engaged.
Care quality and resident safety are the dominant negative themes and the source of the most serious concerns. Reviews describe frequent medication errors and delays (meds not given, late administration, meds dispensed after being removed from lists, meds shipped from out of state), inconsistent clinical oversight (no doctor on site, only LPN coverage at times), and long call-light delays — in multiple reports family members waited from 40 minutes up to many hours for assistance. Many accounts allege neglect such as residents left in urine-soaked bedding, left on the toilet for hours, untended diaper changes, missed feedings, missed showers for days, and bedsores/pressure injuries developing or worsening while in the facility. There are repeated reports of falls, delayed responses resulting in ER visits and stitches, infection-control lapses (port mismanagement and resulting infections), sepsis, and in some reviews claims of stroke and ICU admissions. These incidents point to systemic problems with monitoring, staffing levels, and clinical competency in some shifts or units.
Staff culture and consistency are highly variable. Numerous reviews praise specific CNAs, therapists, activities staff, and certain managers who “go above and beyond,” making families feel supported and safe. At the same time, many other reviewers describe rude, unprofessional, undertrained, or indifferent staff; allegations range from poor bedside manner to serious accusations (dog attack, discriminatory behavior, and staff who “look like they just got out of jail”). Several reviewers report leadership and staffing instability: frequent turnover, changes in management with mixed effects, and periods where quality diminished. This variability contributes to the impression that the resident experience depends heavily on which staff are on duty and whether families are present to advocate.
Facility condition, cleanliness, and environment are repeatedly called out both positively and negatively. Some reviewers describe clean, well-maintained wings, odor-free units, and pleasant common areas with activities, while others report dirty conditions: mold, urine smells, wrappers on floors, crumbling walls, missing heat registers, broken floor tiles, malfunctioning HVAC (including reports of dangerous heat), and outdated furniture and TVs. Privacy and room configuration are also concerns: report of overcrowded two- and three-bed rooms with only inches of clearance and limited space for visitors or chairs. These discrepancies suggest that physical condition and housekeeping may vary by unit or over time.
Dining and nutrition receive mixed feedback: several families and residents praise the food, mention helpful dietary staff, and note good diabetic/heart-healthy accommodations. Conversely, many reviews say meals were non-nutritious, inedible, or not consistent with prescribed diets (e.g., sugar-laden breakfasts for diabetics, thickened liquids with poor palatability). Some residents were reportedly not fed, or aides failed to assist residents who needed help eating. Access to water and medications at mealtimes was also noted as problematic in a number of complaints.
Administration, communication, and discharge processes are another recurring issue. Common complaints include poor communication from nurses and managers, social workers who do not respond, slow updates to medication and care plans, billing disputes, demands for advance payments, alleged forgery/pressure to sign, and a lack of assistance during discharge (e.g., no one to help get a resident to a car). A few reviewers reported that initial admissions staff and certain social workers were helpful, indicating uneven performance in administrative roles.
Therapy and activities generally score well among supporters: therapy delivered measurable gains in mobility and function in many cases, and activities staff provided meaningful engagement through art, games, and social programming. However, some reviewers said therapy time was limited or not focused on the appropriate goals (for example, focusing on arms rather than gait training), or that therapy access diminished under certain management or staffing conditions.
Patterns to note: issues cluster around understaffing, inconsistent clinical oversight, medication errors, prolonged call-response times, hygiene neglect, and administrative/billing problems. Positive clusters center on therapy teams, certain compassionate caregivers, and occasional units that are clean and well-managed. The mixed nature of reviews indicates pronounced variability: positive and safe experiences occur frequently but are offset by numerous reports of neglect, safety incidents, and administrative dysfunction. Several reviewers called for regulatory inspection or closure, while others would choose or recommend the facility based on good therapy results and supportive staff.
For prospective families or referral sources: investigate current staffing ratios, on-site medical coverage and pharmacy/medication management protocols, infection-control practices, call-light response times, recent inspection reports and corrective actions, and specific unit conditions. Ask for specifics about therapy frequency and goals, who will provide day and night nursing coverage, the process for handling medication changes, discharge assistance, and billing/consent procedures. Because experiences appear highly dependent on unit, shift, and individual staff, visiting the facility multiple times (including night checks), requesting references from recent families, and confirming recent regulatory survey outcomes will help clarify whether the current operations match the positive or negative patterns described in these reviews.
