Overall sentiment about TRUE CARE LIVING, LLC is mixed but leans toward cautiously positive, driven primarily by repeated praise for the staff and recent management changes. Across many reviews, caregivers are described as kind, compassionate, and willing to go above and beyond; medication administration, housekeeping, and laundry services are regularly mentioned as dependable supports. Multiple reviewers emphasize a family-like atmosphere, warm social connections among residents, and staff who are responsive and professional during tours and admissions. The facility's nonprofit/mission-driven identity, flexible admissions, and generally affordable pricing are also frequent positives cited by families.
Care quality is one of the facility's strongest themes. Numerous comments note that residents receive thoughtful attention, with staff accommodating special needs such as modified meals for safe swallowing and administering medications as required. Several reviewers express gratitude for caregivers who treat residents with dignity and compassion. That said, there are recurring, specific concerns about aspects of personal care: reviewers mentioned inconsistent application of skin care (e.g., lotion), help dressing neatly, fluid intake monitoring, and support for weight/health issues. Short staffing is often linked to these gaps, suggesting that while caregivers are dedicated, workload and staffing levels sometimes limit the consistency of hands-on personal care.
The physical plant and environment receive mixed reviews. Many residents and families describe cozy, inviting personal rooms and a generally clean facility with no bad odors. The location — including a park across the street and tranquil outdoor spaces — is repeatedly appreciated. Conversely, others call out the building's age, institutional feel, high ceilings, stark rooms, and areas that look run-down. Several reviewers reported the facility was very dirty or "a dump," while others saw visible improvements under a new owner. Importantly, multiple summaries mention that renovations and remodeling are in progress and that the new owner is hands-on and committed to improving the facility and changing a decayed reputation. This suggests conditions are in transition, and experiences may vary depending on when a visit occurs and which parts of the building are being updated.
Dining and activities show similar variability. Meals are a standout for many (with specific praise for dishes like French toast), and meal times are described as highlights that foster social connection. However, some cite limited meal choices, and amenities like microwaves or toasters in rooms are not available. Activities exist — card games, movies, a game room — and many residents appear socially engaged, but some families felt activities were not proactively engaging or that their loved ones were not informed about schedules. This points to a small community where social programming is present but may not be sufficiently individualized or communicated to families.
Management and reputation form a clear theme: the facility has a history of mixed reviews, with a chunk of reviewers describing past dissatisfaction and a decayed reputation. At the same time, many recent comments emphasize a new, hands-on owner who is actively remodeling, improving management standards, and working to change perceptions. Reviewers often contrast past problems with observable improvements, signaling that the facility is mid-transition. For prospective families, this means current conditions and staff morale may be improving but still inconsistent in places.
Suitability and fit vary by resident needs. TRUE CARE appears to be a good match for seniors who benefit from an affordable, community-oriented setting with attentive staff and moderate assistance (medication management, meals, housekeeping). It may be less suitable for people requiring high levels of supervision for advanced dementia, those needing consistently intensive personal-care routines, or families wanting a more modern, luxurious, or pet-friendly environment. The presence of residents with memory issues was noted; several reviewers felt the setting did not meet the needs of someone with advanced environmental awareness or stronger clinical care requirements.
Recommendations for prospective families: visit in person, ask specific questions about current staffing levels and turnover, inquire about the timeline and scope of ongoing renovations, and observe both living areas and recently remodeled spaces. Verify how personal-care tasks (skin care, dressing, fluid and weight monitoring) are scheduled and tracked, and request examples of activity schedules and how families are informed. Discuss dietary accommodations and meal choice limitations if nutrition preferences or special diets are critical. Finally, weigh the facility's strong staff reputation and affordability against variability in physical conditions and past reputation — for many families this will still represent a good, improving option, but careful, recent inspection and clear communication with management are essential before making a placement decision.
