Overall sentiment across the reviews for Hampton Nursing and Rehab is mixed but centers heavily on strong rehabilitation services and a caring frontline staff contrasted with occasional serious concerns about management, consistency, and facility condition. A sizable portion of reviewers emphasize exceptional physical and occupational therapy, with therapists and rehabilitative staff repeatedly credited with helping residents recover and return home. Many family members singled out therapy as a key strength — describing personalized programs, goal-focused progress, and visible outcomes. These positive rehab experiences are frequently paired with praise for the nursing and CNA staff, who are described as friendly, patient, compassionate, and respectful.
Activities and social programming are another prominent positive theme. Reviewers note an active and engaged activities department that goes beyond simple entertainment to create meaningful resident experiences. Specific offerings mentioned include bingo, cards, arts and crafts, and supervised outside trips. Individual activity staff received direct praise (notably Lori), and many accounts describe an overall family-like, resident-centered atmosphere where staff strive to make stays comfortable and enjoyable. Organizational touches — labeled belongings, mobile check-in, snacks during the day, and awareness of who is coming and going — were also listed as benefits that contribute to a sense of order and attentiveness.
Cleanliness and security are reported positively by several reviewers: multiple comments mention a clean, well-managed facility with security features such as coded front doors, alarms, and cameras. Administrative and office staff earned positive mention in some reviews (including a shout-out to Diana), and there are numerous reports of quick issue resolution and good communication in cases where care was praised. Long-term residents expressing satisfaction and staying many years at the facility provide additional evidence of a portion of the population experiencing stable, high-quality care.
Counterbalancing these positives are serious and recurring concerns that suggest inconsistency across shifts or units. Several reviewers report unresponsive management and instances of apparent care neglect — including patients left without assistance for hours, infrequent checks, and inadequate help with bathroom access. A very small number of accounts describe poor medical outcomes or referrals to hospice allegedly tied to inadequate in-facility care; these are among the most severe criticisms and point to potentially significant lapses in monitoring and clinical responsiveness. Other complaints include rude or unprofessional staff interactions, delayed hospital assistance, and varying impressions of the staff depending on the reviewer.
Facility condition and dining draw mixed feedback. While some reviewers call the building very clean and well-maintained, others describe the facility as older, in need of renovation, or even as 'dump' with urine odor in certain areas. Meals received divergent appraisals as well: several reports call the food adequate or acceptable, while others label meals awful. This split suggests variability in dining experience and facility upkeep across time or different wings of the building.
A notable pattern is the coexistence of high praise for therapy and many frontline employees alongside serious criticisms about management, staffing consistency, and physical plant issues. The strongest, most consistent positives relate to rehabilitative care, compassionate frontline staff, active programming, and security measures. The most concerning, albeit less frequent, negatives relate to alleged neglect, insufficient monitoring, poor administrative responsiveness, and facility shortcomings. For prospective residents or family members, the reviews recommend weighing the facility's solid rehab track record and strong activity/staff culture against reports of inconsistent supervision, occasional neglect, and an older building in need of updates. Visiting in person, asking specific questions about staffing levels and shift supervision, and speaking directly with therapy and nursing leadership are reasonable next steps for anyone considering placement here.
