Overall sentiment in these reviews is highly polarized, with many families and residents reporting excellent rehabilitation outcomes, caring staff, and meaningful activities, while a substantial number of reviews describe serious safety, staffing, and clinical-care failings. Positive accounts emphasize attentive nurses and aides, effective physical therapy that led to mobility improvements, a clean and welcoming building, and robust programming (games, crafts, movies, and church services) that keeps residents engaged. Several reviewers praised specific administrators, the customer service director, and therapy teams for open communication, responsiveness, and motivating patients during rehab. Multiple families reported that relatives became happy at the facility, socialized, and benefited from therapy and activities — comments that point to areas of strength in patient-centered care and rehabilitation services.
Counterbalancing that, many reviews raise urgent concerns about staffing levels and staff competence. Recurring complaints describe the facility as understaffed and overworked, with attendant delays in assistance and medication administration; several reports allege patients waited hours for pain medication or never received meds on time. There are alarming accounts of staff behaving unprofessionally — including alleged marijuana use, cigarette smoking, and talking on phones while on duty — which families flagged as direct threats to safety and care quality. Safety incidents are a consistent theme: reports of residents falling, being left in bed for prolonged periods, catheters or colostomy bags not being changed, and even blood on linens prompted emergency transfers and calls to shut down or sue the facility. These issues suggest gaps in clinical oversight, especially overnight or after-hours, and inconsistent infection-control and hygiene practices in some cases.
Management and administration receive mixed reviews. Several commenters said an administrative turnover or specific administrators brought positive changes and improved communication. Others, however, accused leadership of being clueless or ineffective, with one pattern linking a takeover by MissionPoint to a measurable decline in services according to multiple families. Some reviewers praised the director of nursing (DON) and RCS for reassurance and engagement, while other accounts described physicians not examining patients, false claims about 24-hour care, and little-to-no after-hours coverage. This variability indicates that experiences may depend heavily on specific units, shifts, or which staff are on duty, and suggests inconsistent execution of policies and standards across the facility.
Facilities and amenities are described mostly positively by many reviewers — clean rooms, a pleasant smell, and well-maintained communal areas were frequently mentioned — yet there are also reports of unclean rooms, dirty floors, and lack of routine bed care. Dining received mixed marks: some families said the food was good and residents ate well, while others noted meals needed improvement. Practical concerns such as small rooms, limited parking, billing disputes, and unclear monthly charges emerged in several comments and contributed to overall frustration for some families.
A notable pattern is the bifurcation of experience: several glowing testimonials about 'best place' and 'excellent rehabilitation' sit beside scathing reports calling the facility the 'worst' and alleging neglect and unsafe conditions. This suggests significant inconsistency in care quality — possibly linked to staffing shortages, turnover, or variability between units and shifts. For prospective residents and families, these reviews indicate the importance of asking specific, recent questions about staffing ratios, medication administration protocols, after-hours clinical coverage, infection control practices, and how the facility handles complaints and transfers. For facility leadership, the reviews highlight urgent priorities: address staffing and training gaps, tighten medication administration and monitoring, improve after-hours clinical oversight, standardize hygiene and bed care practices, and resolve billing and communication problems to reduce the large variation in family experiences.
