Overall sentiment in the reviews for The Brook of Boyne City is mixed, with several strong positive comments about staff, facility design, cleanliness, and activities but also multiple, sometimes serious, operational concerns reported by families and residents. Many reviewers praise the caregiving staff — describing them as caring, compassionate, friendly, and occasionally going "above and beyond." Multiple accounts note licensed clinical personnel and a general sense that loved ones enjoy the apartment space, social dining, and activities. The property itself receives consistent praise for being clean, well-kept, well-designed, and set in a pleasant country location. Tours are described as welcoming and informative by some reviewers, and several people specifically say their family member loves living there or is happy with the environment and care under the current regime.
However, there is a clear pattern of negative operational issues in a subset of reviews that cannot be overlooked. Numerous comments point to staffing problems — understaffing, overworked employees, and even claims that untrained or unlicensed personnel have been placed in charge at times. That concern is amplified by reports of 12-hour night shifts and slow or inconsistent communication from management (phones not answered, slow responses). Several reviewers explicitly call out management as unhelpful, unprofessional, or lacking compassion. There are also reports of misleading information provided to families. These management and staffing concerns have tangible consequences in reviewers' accounts: missed or mishandled medications (including reports that scripts ran out), inability to fulfill simple food requests, and instances where housekeeping and basic maintenance were inadequate (dirty takeout containers left, reports of ants in an apartment).
Dining is another mixed area. Some reviewers appreciate dietary accommodations and the social aspect of dining with residents, but others describe the food as merely fair, cold at times, and expensive. There are specific complaints about meal quality and service logistics (e.g., food arriving cold, expensive meals, and unmet food requests). Activity programming is generally viewed positively — several reviews cite a good variety of activities that residents enjoy — yet other reviewers say their loved one does not participate much or would like more and varied options, indicating uneven engagement depending on the resident.
Facility attributes are mostly positive: clean interiors, nice apartments with ample space, and a generally well-kept campus in a pleasant setting. Aesthetic critiques include comments that some interior color choices are darker and not uplifting. Another practical limitation mentioned is that memory care is not offered at this location, which may be important for families needing that level of service.
Notably, there is evidence of change over time: some reviewers reference new management and report that the facility is now fully staffed and improved, suggesting that some negative issues may have been addressed. That said, older or concurrent reviews detailing pest problems, medication administration failures, and unprofessional management are serious enough that prospective residents and families should seek current verification. In summary, The Brook of Boyne City shows strong strengths in staff compassion (in many reports), cleanliness, design, and social programming, while recurring concerns center on staffing stability, management responsiveness, medication and housekeeping consistency, food quality/service, and the absence of memory care. Prospective residents should confirm current staffing levels, licensing, medication procedures, housekeeping and pest-control practices, meal service standards, and activity engagement during a tour and reference check before deciding.
